Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301652 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF MARYLAND ST JOSEPH MEDICAL CENTER LLC — 7601 OSLER DR, TOWSON MD, 21204

Sep 4, 2025 → Oct 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (21 biz days early)
Active: 13 biz days
Paused: 6 biz days
🕐 Clock stopped: Completed (Oct 1, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 12, 2025
6 business days (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 16, 2025
2 business days (counted)
Running total: 2 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Sep 16 → Oct 1, 2025
11 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 1, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 12 Ready for Release ⏸ Paused 6 —
Sep 12 → Sep 16 Ready for Scheduling ▶ Running 2 2
Sep 16 → Oct 1 Scheduled ▶ Running 11 13
Dispatch 0.0d
Holding 7.0d (excluded)
Coordinators 15.0d
Billing 23.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
7.0 days
Coordinators
15.0 days
Over SLA
Billing
23.9 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 1, 2025 (30 days early)
📅
20.0 days Total Age
⏱️
21.7d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
33.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 21.7 days stuck in "Ready to Bill"
⏱️
Total Delay 33.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
7.0d
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
12.0d / 2.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
22.7d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 RFosbury - recd email from WilliamSlemp@umm.edu, confirming FSE onsite for 10/02/2025 - 10/03/2025

09/12/2025 MHamersley - recd email from Bill Stemp, POC, 443-915-0643, confirming devices. ... 09/10/2025 MHamersley - called 410-337-1191, call went to CE VM/LM; sent f/u email: WilliamSlemp@umm.edu ... recd email from Nicolas providing Bill Slemp, Biomed Manager, as POC, he cc'd Bill into email chain ... 09/04/2025 Cever sent email to N.BarraganPabon@umm.edu trying to confirm inventory and schedule devices

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
good working conditions
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301652
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 12, 11:06 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8d 1h
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Sep 16, 11:28 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-02T12:15:00.000+0000, 2025-10-02T12:00:00.000+0000
🚨 12.0 business days
💵
Expenses Added Oct 1, 12:32 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Oct 1, 5:45 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 15d 6h, 0m
⏳ 2.8 business days
⏱️
▶
2 Labor Added Oct 3, 2:40 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
🚨 22.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 31d 23h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 45m
📨
▶
2 Status: Invoice Pending Nov 5, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:06 PM
Invoice Number: SM-245636

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 21.7 business days (threshold: 1.0 business days)
Exceeded by 20.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Oct 2, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-245636

Work Details (3)

Name Type Status Qty Amount Date
WL-02956061 Expenses Open 1 $0.00 Oct 1, 12:32 PM
WL-02956589 Labor Open 1 $100.00 Oct 1, 5:45 PM
WL-02959266 Labor Open 0.016666666666667 $38.00 Oct 3, 2:40 PM

Details