Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301656 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF MARYLAND ST JOSEPH MEDICAL CENTER LLC — 7601 OSLER DR, TOWSON MD, 21204

Sep 4, 2025 → Oct 2, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (20 biz days early)
Active: 14 biz days
Paused: 6 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 12, 2025
6 business days (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 16, 2025
2 business days (counted)
Running total: 2 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Sep 16 → Oct 2, 2025
12 business days (counted)
Running total: 14 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 12 Ready for Release ⏸ Paused 6 —
Sep 12 → Sep 16 Ready for Scheduling ▶ Running 2 2
Sep 16 → Oct 2 Scheduled ▶ Running 12 14
Dispatch 0.0d
Holding 7.0d (excluded)
Coordinators 16.0d
Billing 23.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
7.0 days
Coordinators
16.0 days
Over SLA
Billing
23.8 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 2, 2025 (29 days early)
📅
21.0 days Total Age
⏱️
21.6d in Ready to Bill Longest Stage
🔄
9 transitions Status Changes
⚠️
34.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 21.6 days stuck in "Ready to Bill"
⏱️
Total Delay 34.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
7.0d
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
13.0d / 2.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
22.6d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 RFosbury - recd email from WilliamSlemp@umm.edu, confirming FSE onsite for 10/02/2025 - 10/03/2025

09/12/2025 MHamersley - recd email from Bill Stemp, POC, 443-915-0643, confirming devices. ... 09/10/2025 MHamersley - called 410-337-1191, call went to CE VM/LM; sent f/u email: WilliamSlemp@umm.edu ... recd email from Nicolas providing Bill Slemp, Biomed Manager, as POC, he cc'd Bill into email chain ... 09/04/2025 Cever sent email to N.BarraganPabon@umm.edu trying to confirm inventory and schedule devices

🔧 Work Performed
Device was Retired at the end of 2024. Device is no longer in use.
🔍 Technician Findings
GOOD WORKING CONDTIONS
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301656
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⚠️ 7.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 12, 11:06 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 8d 1h
⏳ 3.0 business days
👷
▶
3 Technician Assigned Sep 16, 11:23 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-02T12:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 0h
🚨 13.0 business days
⏱️
▶
2 Labor Added Oct 2, 3:40 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 16d 4h, 0m
⏱️
▶
2 Labor Added Oct 3, 2:57 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 23h 18m, 0m
🚨 22.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 31d 22h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 45m
📨
▶
2 Status: Invoice Pending Nov 5, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:07 PM
Invoice Number: SM-245636

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 13.0 business days (threshold: 2.0 business days)
Exceeded by 11.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 21.6 business days (threshold: 1.0 business days)
Exceeded by 20.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Oct 2, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-245636

Work Details (2)

Name Type Status Qty Amount Date
WL-02957815 Labor Open 1 $100.00 Oct 2, 3:40 PM
WL-02959300 Labor Open 0.016666666666667 $38.00 Oct 3, 2:57 PM

Details