📍 UNIVERSITY OF MARYLAND ST JOSEPH MEDICAL CENTER LLC — 7601 OSLER DR, TOWSON MD, 21204
Sep 4, 2025 → Oct 2, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (20 biz days early)
Active: 14 biz days
Paused: 6 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 12, 2025
6 business days (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Sep 12 → Sep 16, 2025
2 business days (counted)
Running total: 2 of ? biz days used
12d
▶ Clock Running
Status: Scheduled
Sep 16 → Oct 2, 2025
12 business days (counted)
Running total: 14 of ? biz days used
Created: Sep 4, 2025Completed: Oct 2, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 4 → Sep 4
Created
▶ Running
0
0
Sep 4 → Sep 12
Ready for Release
⏸ Paused
6
—
Sep 12 → Sep 16
Ready for Scheduling
▶ Running
2
2
Sep 16 → Oct 2
Scheduled
▶ Running
12
14
Dispatch0.0d
Holding7.0d (excluded)
Coordinators16.0d
Billing24.7d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
7.0 days
Coordinators
16.0 days
Over SLA
Billing
24.7 days
Over SLA
Created: Sep 4, 2025
Due: Oct 31, 2025
Completed: Oct 2, 2025 (29 days early)
📅
21.0 daysTotal Age
⏱️
20.6d in Ready to BillLongest Stage
🔄
12 transitionsStatus Changes
⚠️
34.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay20.6 days stuck in "Ready to Bill"
⏱️
Total Delay34.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
7.0d
Ready for Scheduling
3.0d / 1.0d SLA
Scheduled
13.0d / 2.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
23.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/16/2025 RFosbury - recd email from WilliamSlemp@umm.edu, confirming FSE onsite for 10/02/2025 - 10/03/2025
09/12/2025 MHamersley - recd email from Bill Stemp, POC, 443-915-0643, confirming devices. ... 09/10/2025 MHamersley - called 410-337-1191, call went to CE VM/LM; sent f/u email: WilliamSlemp@umm.edu ... recd email from Nicolas providing Bill Slemp, Biomed Manager, as POC, he cc'd Bill into email chain ... 09/04/2025 Cever sent email to N.BarraganPabon@umm.edu trying to confirm inventory and schedule devices
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
good working conditions
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
📧
Email_Response Confirmed
Completed Sep 12, 2025
09/12/2025 MHamersley - recd email from Bill Stemp, POC, 443-915-0643, confirming devices
📧
Live Call_Followed Up With Email
Completed Sep 10, 2025
09/10/2025 MHamersley - called 410-337-1191, call went to CE VM/LM; sent f/u email: WilliamSlemp@umm.edu
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - UNIVERSITY OF MARYLAND ST JOSEPH MEDICAL CENTER LLC - TOWSON, MD - WO-01301659
Completed Sep 4, 2025
To: N.BarraganPabon@umm.edu
CC: Dale.Crakes@umm.edu; central.scheduling@emsar.com; cristina.everetts@emsar.com
BCC: cristina.everetts@emsar.com
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - UNIVERSITY OF MARYLAND ST JOSEPH MEDICAL CENTER LLC - TOWSON, MD - WO-01301659
Body:
Good afternoon, Nicos,
I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain G
📅
WO-01301659 - FCO - Giraffe OmniBed - TOWSON - UNIVERSITY OF MARYLAND ST JOSEPH MEDICAL CENTER LLC
Oct 2, 2025 8:00am – 5:00pm
Work Order: WO-01301659
Account: GE Healthcare FMI
Customer Case Number: 1-555654430939
Location: UNIVERSITY OF MARYLAND ST JOSEPH MEDICAL CENTER LLC
Address: 7601 OSLER DR, TOWSON, MD 21204
Manufacturer:
Model #: Giraffe OmniBed
Serial #: HDGQ50337
Contact Name: Bill Slemp, Biomed Manager
Contact
JPG
HDGQ50337_Giraffe Omnibed
Oct 2, 2025
JPG
HDGQ50337_Heater door closed
Oct 2, 2025
JPG
HDGQ50337_Heater door open
Oct 2, 2025
JPG
HDGQ50337_left screw
Oct 2, 2025
JPG
HDGQ50337_right screw
Oct 2, 2025
PDF
FMI Completion Certification Report_HDGQ50337
Oct 2, 2025
Timeline
📋
Work Order Created Sep 4, 9:33 AM
Work Order:WO-01301659
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaSep 4, 9:56 AM
From:Entered
To:Ready for Release
Duration in Previous:22m
⚠️7.0 business days
📅
Status: Ready for Scheduling by Mary HamersleySep 12, 11:06 AM