Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301663 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF MISSISSIPPI MEDICAL CENTER — 2500 N STATE ST, JACKSON MS, 39216

Sep 4, 2025 → Oct 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (16 biz days early)
Active: 6 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Oct 8, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 30, 2025
18 business days (not counted)
5d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 7, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 8, 2025
1 business day (counted)
Running total: 6 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 8, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 30 Ready for Release ⏸ Paused 18 —
Sep 30 → Oct 7 Scheduled ▶ Running 5 5
Oct 7 → Oct 8 Tech On Site ▶ Running 1 6
Dispatch 0.0d
Holding 19.0d (excluded)
Coordinators 6.0d
Field Work 2.0d
Billing 13.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
19.0 days
Coordinators
6.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
13.2 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 8, 2025 (23 days early)
📅
25.0 days Total Age
⏱️
19.0d in Ready for Release Longest Stage
🔄
9 transitions Status Changes
⚠️
23.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Release"
⏱️
Total Delay 23.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
19.0d
Scheduled
6.0d / 2.0d SLA
Tech On Site
2.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/30/2025 EMartin sent email to Fries, Paul and Thompson, Brady ; advising FSE onsite mon 10/06/25 to start these devices 09/10/2025 MHamersley - called 769-990-5659, spoke to Brady, he said that Maureen McGuire has been in contact w/ Paul Fries, Brady included me into email chain. Recd email chain, forwarded to Erin Martin. ... 09/08/2025 MHamersley - called 601-984-1000, xfer to Bio Med, press 1, Ashley, Trimedx, she will pass msg on.
🔧 Work Performed
FMI inspection
🔍 Technician Findings
FMI inspection
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301663
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 19.0 business days
👷
▶
3 Technician Assigned Sep 30, 10:20 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 26d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-06T12:00:00.000+0000
⚠️ 6.0 business days
🔧
Status: Tech On Site by Ryan Lewis Oct 7, 11:46 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 1h
⏱️
▶
2 Labor Added Oct 8, 10:55 AM
Labor Added → Status: Completed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 23h 9m, 0m
⚠️ 9.0 business days
⏱️
Labor Added Oct 21, 9:13 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Timothy Amburgey Oct 21, 9:19 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12d 22h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 4h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 45m
📨
▶
2 Status: Invoice Pending Nov 5, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:07 PM
Invoice Number: SM-245636

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Oct 6, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-245636

Work Details (2)

Name Type Status Qty Amount Date
WL-02963195 Labor Open 1.25 $100.00 Oct 8, 10:55 AM
WL-02978088 Labor Open 0.016666666666667 $38.00 Oct 21, 9:13 AM

Details