Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301688 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UNIVERSITY OF MISSISSIPPI MEDICAL CENTER — 2500 N STATE ST, JACKSON MS, 39216

Sep 4, 2025 → Oct 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (14 biz days early)
Active: 8 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Oct 13, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 30, 2025
18 business days (not counted)
7d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 9, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Completed
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Closed
Oct 10 → Oct 13, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Incomplete
Oct 13 → Oct 13, 2025
0 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 13, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 30 Ready for Release ⏸ Paused 18 —
Sep 30 → Oct 9 Scheduled ▶ Running 7 7
Oct 9 → Oct 10 Tech On Site ▶ Running 1 8
Oct 10 → Oct 10 Completed ▶ Running 0 8
Oct 10 → Oct 13 Closed ▶ Running 0 8
Oct 13 → Oct 13 Incomplete ▶ Running 0 8
Dispatch 0.0d
Holding 19.0d (excluded)
Coordinators 8.0d
Field Work 2.7d
Billing 12.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
19.0 days
Coordinators
8.0 days
Over SLA
Field Work
2.7 days
Over SLA
Billing
12.7 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 14, 2025 (17 days early)
📅
28.0 days Total Age
⏱️
19.0d in Ready for Release Longest Stage
🔄
18 transitions Status Changes
⚠️
19.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 6, 2025
Visit 2 Oct 7, 2025
Visit 3 Oct 9, 2025

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 19.0 days stuck in "Ready for Release"
⏱️
Total Delay 19.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
19.0d
Scheduled
8.0d / 2.0d SLA
Tech On Site
1.7d / 1.0d SLA
Closed
9.0d / 1.0d SLA
Incomplete
0.0d
Completed
1.0d / 1.0d SLA
WO Correction Needed
2.5d
Ready to Bill
8.9d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/30/2025 EMartin sent email to Fries, Paul and Thompson, Brady ; advising FSE onsite mon 10/06/25 to start these devices 09/10/2025 MHamersley - called 769-990-5659, spoke to Brady, he said that Maureen McGuire has been in contact w/ Paul Fries, Brady included me into email chain. Recd email chain, forwarded to Erin Martin. ... 09/08/2025 MHamersley - called 601-984-1000, xfer to Bio Med, press 1, Ashley, Trimedx, she will pass msg on.
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301688
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 19.0 business days
📅
▶
3 Dispatch Scheduled Sep 30, 10:20 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Ryan Lewis
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 26d 0h
⚠️ 8.0 business days
🔧
▶
3 Status: Tech On Site Oct 9, 2:15 PM
Status: Tech On Site → 2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.5
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 2
⏱️
▶
3 Labor Added Oct 9, 2:20 PM
Labor Added → 4x Expenses Added → 3x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Oct 9, 2:27 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Oct 9, 10:23 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Ryan Lewis Oct 10, 6:55 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 4h, 0m
⏳ 0.6 business days
⚠️
Status: Incomplete by Fady Messak Oct 12, 8:53 PM
From: Closed
To: Incomplete
Duration in Previous: 2d 1h
✔️
Status: Completed by Fady Messak Oct 12, 9:02 PM
From: Incomplete
To: Completed
Duration in Previous: 9m
⏳ 1.0 business days
🏁
Status: Closed by Ryan Lewis Oct 14, 8:36 AM
From: Completed
To: Closed
Duration in Previous: 1d 11h
⚠️ 6.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 21, 9:34 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 7d 0h
🏁
Status: Closed by Douglas Pearce Oct 21, 1:32 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3h 58m
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 21, 1:43 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 11m
🏁
Status: Closed by Douglas Pearce Oct 21, 1:57 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 13m
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 22, 9:52 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 19h 54m
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Oct 23, 7:12 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 9h
⏱️
▶
2 Labor Added Oct 24, 12:29 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 17h 20m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11d 1h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 45m
📨
▶
2 Status: Invoice Pending Nov 5, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:07 PM
Invoice Number: SM-245636

Bottlenecks

Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.0 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Ready to Bill
Duration: 7.9 business days (threshold: 1.0 business days)
Exceeded by 6.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Ryan Lewis
Scheduled
Oct 6, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-245636

Work Details (16)

Name Type Status Qty Amount Date
WL-02965170 Labor Open 1.5 $0.00 Oct 9, 2:16 PM
WL-02965171 Labor Open 1 $100.00 Oct 9, 2:16 PM
WL-02965182 Labor Open 8 $525.00 Oct 9, 2:19 PM
WL-02965183 Labor Open 2 $0.00 Oct 9, 2:19 PM
WL-02965189 Labor Open 3 $0.00 Oct 9, 2:20 PM
WL-02965194 Expenses Open 1 $0.00 Oct 9, 2:21 PM
WL-02965196 Expenses Open 1 $0.00 Oct 9, 2:21 PM
WL-02965193 Expenses Open 1 $0.00 Oct 9, 2:21 PM
WL-02965195 Expenses Open 1 $0.00 Oct 9, 2:21 PM
WL-02965198 Expenses Open 1 $0.00 Oct 9, 2:24 PM
WL-02965200 Expenses Open 1 $0.00 Oct 9, 2:24 PM
WL-02965199 Expenses Open 1 $0.00 Oct 9, 2:24 PM
WL-02965205 Expenses Open 1 $35.00 Oct 9, 2:27 PM
WL-02965206 Expenses Open 1 $80.00 Oct 9, 2:27 PM
WL-02966006 Expenses Open 1 $0.00 Oct 9, 10:23 PM
WL-02983126 Labor Open 0.016666666666667 $38.00 Oct 24, 12:29 PM

Details