📍 Legacy Salmon Creek Hospital — 2211 NE 139th St, Vancouver WA, 98686
Sep 4, 2025 → Sep 12, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met (24 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 9, 2025
3 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 13, 2025
3 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 4, 2025Completed: Sep 13, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 4 → Sep 4
Created
▶ Running
0
0
Sep 4 → Sep 9
Scheduled
▶ Running
3
3
Sep 9 → Sep 13
Tech On Site
▶ Running
3
6
Dispatch0.1d
Coordinators4.0d
Field Work3.5d
Billing5.2d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.0 days
Over SLA
Field Work
3.5 days
Over SLA
Billing
5.2 days
Over SLA
Created: Sep 4, 2025
Due: Oct 18, 2025
Completed: Sep 13, 2025 (35 days early)
📅
7.0 daysTotal Age
⏱️
4.0d in ScheduledLongest Stage
🔄
10 transitionsStatus Changes
⚠️
6.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
2 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1Sep 11, 2025
Visit 2Sep 12, 2025
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay4.0 days stuck in "Scheduled"
⏱️
Total Delay6.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
3.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
4.0d / 2.0d SLA
WO Correction Needed
1.1d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/19/2025 DCox - Initial review complete - ready for Tim to review expenses and receipts. Make sure to include receipt pkg and daily log with invoice.
09/04/2025 DCox - EMSAR has availability now due to the cancellation of another job. Created WO created for Bennet to document VAS work for this project.
08/29/2025 DCox - Milton confirmed we are not able to do this job and explained it via email to Judie and the rest of the Philips team. We had resources then Philips asked to delay and had no definite date so we used the resource elsewhere.
08/28/2025 DCox - Fady responded to email thread he is not able to make resources available to start 9/2 / Earliest would be 9/22.
08/26/2025 DCox - Fady accepted request for 1 resource. Fady is working to determine what resource we will use.
🔧Work Performed
PSA project name: LSC iX 4.0 with Monitor Upgrades-Project
Resource Request number: RR-0333852
🔍Technician Findings
N/A
⚠️Problem Description
3rd Party Resource Request Form - 2 Resource(s)
PSA project name: LSC iX 4.0 with Monitor Upgrades-Project
Resource Request number: RR-0333852
Site Name: Legacy Salmon Creek Hospital
Site Address: Ne 139th St 2211 Vancouver, Washington 98686
Service District HPMW02-1
Project Scope: Initial inventory of shipments - Staging support - Go Live
Notes:
Vendor Credentialing: Green Secure
Scheduled Start: 08 Sep 2025 08:00 AM
Scheduled End: 17 Oct 2025
Contacts Email: Phone:
Project Manager: Peter Fielder peter.fielder@philips.com
(503) 507-2218
Lead TC/FSE: Trevor Ervin Trevor.Ervin@philips.com
(360) 605-7377
District Manager: Denice Tuck denice.tuck@philips.com
(719) 428-8302
Site Contact: Libby Brown marebrown@lhs.org
503-944-5246
SO or SMA/SES # SO/SMA/SES Description Bundled VAS
6600750149 IntelliVue MX550 US [X] [X]
6600749292 IntelliVue MX550 US [X] [X]
6600655349 Patient Information Center iX Expand [X] [X]
Resources Requested Skillset Names(s) & Scheduled Dates (if applicable)
Resource slot #1 Intermediate
Resource slot #2 Intermediate
From Project Manager - Peter Fielder, Requesting a single RR in for Legacy Salmon Creek as noted below. New Dates are 9/2/2025-10/17/2025 *Due to customs hold that has been discussed.
📄Description
Philips Installation (EBS Group)
📞Call Description
Cabling & Installation Request
📅
WO-01301743 - Installation - Philips Installation - Vancouver - Legacy Salmon Creek Hospital
Sep 8, 2025 8:00am – 5:00pm
Work Order: WO-01301743
Account: PHILIPS HEALTHCARE
Customer Case Number: RR-0333852
Location: Legacy Salmon Creek Hospital
Address: 2211 NE 139th St, Vancouver, WA 98686
Manufacturer:
Model #: Philips Installation
Serial #: Products
Contact Name: Peter Fielder
Contact Phone: (503) 507-221