Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301744 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Legacy Salmon Creek Hospital — 2211 NE 139th St, Vancouver WA, 98686

Sep 4, 2025 → Sep 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met (24 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 9, 2025
3 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 13, 2025
3 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 4, 2025 Completed: Sep 13, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 9 Scheduled ▶ Running 3 3
Sep 9 → Sep 13 Tech On Site ▶ Running 3 6
Dispatch 0.1d
Coordinators 4.0d
Field Work 4.0d
Billing 15.1d
✓ SLA Met
Dispatch
0.1 days
Coordinators
4.0 days
Over SLA
Field Work
4.0 days
Over SLA
Billing
15.1 days
Over SLA
Created: Sep 4, 2025 Due: Oct 18, 2025 Completed: Sep 13, 2025 (35 days early)
📅
7.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
9.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
29 lines Work Details
🚩
5 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Jackson Reeves — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025
Visit 3 Sep 10, 2025
Visit 4 Sep 11, 2025
Visit 5 Sep 12, 2025

AI Analysis

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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 9.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
2.7d / 1.0d SLA
Billing Review
5.1d / 2.0d SLA
WO Correction Needed
4.0d
Ready to Bill
3.0d / 1.0d SLA
Invoiced
2.1d
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


09/04/2025 DCox - EMSAR has availability now due to the cancellation of another job.. Created WO created for Jackson to document Bundled work for this project.

08/29/2025 DCox - Milton confirmed we are not able to do this job and explained it via email to Judie and the rest of the Philips team. We had resources then Philips asked to delay and had no definite date so we used the resource elsewhere.

08/28/2025 DCox - Fady responded to email thread he is not able to make resources available to start 9/2 / Earliest would be 9/22.

08/26/2025 DCox - Fady accepted request for 1 resource. Fady is working to determine what resource we will use.

🔧 Work Performed
Receivers, and senders quality check, and assembly, also MX450, 550 and X3 naming.
🔍 Technician Findings
Will continue at the site with further installation.
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: LSC iX 4.0 with Monitor Upgrades-Project Resource Request number: RR-0333852 Site Name: Legacy Salmon Creek Hospital Site Address: Ne 139th St 2211 Vancouver, Washington 98686 Service District HPMW02-1 Project Scope: Initial inventory of shipments - Staging support - Go Live Notes: Vendor Credentialing: Green Secure Scheduled Start: 08 Sep 2025 08:00 AM Scheduled End: 17 Oct 2025 Contacts Email: Phone: Project Manager: Peter Fielder peter.fielder@philips.com (503) 507-2218 Lead TC/FSE: Trevor Ervin Trevor.Ervin@philips.com (360) 605-7377 District Manager: Denice Tuck denice.tuck@philips.com (719) 428-8302 Site Contact: Libby Brown marebrown@lhs.org 503-944-5246 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600750149 IntelliVue MX550 US [X] [X] 6600749292 IntelliVue MX550 US [X] [X] 6600655349 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate From Project Manager - Peter Fielder, Requesting a single RR in for Legacy Salmon Creek as noted below. New Dates are 9/2/2025-10/17/2025 *Due to customs hold that has been discussed.
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Sep 4, 10:09 AM
Work Order: WO-01301744
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 4, 10:48 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-08T04:00:00.000+0000, 2025-09-08T00:00:00.000+0000, 2025-09-08T12:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 38m
💵
3x Expenses Added Sep 4, 12:27 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
2x Labor Added Sep 8, 7:58 PM
Type: Labor, Expenses
Status: Open
Qty: 11.25
🔧
Status: Tech On Site by Jackson Reeves Sep 9, 11:56 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 1h
⏱️
4x Labor Added Sep 9, 7:58 PM
Type: Labor
Status: Open
Qty: 0.5, 4, 3.75
⏱️
8x Labor Added Sep 10, 7:16 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 4, 3, 1
⏳ 1.6 business days
⏱️
6x Labor Added Sep 11, 8:21 PM
Type: Labor, Expenses
Status: Open
Qty: 0.5, 4, 1
⏳ 1.5 business days
⏱️
▶
2 Labor Added Sep 13, 10:20 AM
Labor Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 65
✔️
Status: Completed by Jackson Reeves Sep 13, 10:31 AM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 3d 22h, 0m
⏳ 1.0 business days
💵
Status: Billing Review by Diana Cox Sep 15, 9:13 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 22h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 18, 11:53 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3d 2h
⏳ 4.0 business days
🏁
Status: Closed by Jackson Reeves Sep 23, 2:26 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5d 2h
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 24, 8:51 AM
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 18h 24m, 0m
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 19h
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Sep 29, 8:38 PM
From: Invoiced
To: Invoice Pending
Duration in Previous: 3d 16h
💵
Status: Billing Review by Timothy Amburgey Sep 30, 11:57 AM
From: Invoice Pending
To: Billing Review
Duration in Previous: 15h 18m
💰
Status: Invoiced by Yecenia Campos Sep 30, 8:24 PM
From: Billing Review
To: Invoiced
Duration in Previous: 8h 27m
⏳ 3.4 business days
🧾
Invoice Created Oct 3, 8:43 AM
Invoice Number: SM-242123

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Sep 8, 8:00 AM
Created
Sep 4, 10:09 AM
Invoice #
SM-242123

Work Details (29)

Name Type Status Qty Amount Date
WL-02925039 Expenses Open 1 $866.71 Sep 4, 12:27 PM
WL-02925040 Expenses Open 1 $265.00 Sep 4, 12:27 PM
WL-02925041 Expenses Open 1 $144.85 Sep 4, 12:27 PM
WL-02929119 Labor Open 11.25 $1,140.00 Sep 8, 7:58 PM
WL-02929120 Expenses Open 1 $55.00 Sep 8, 7:58 PM
WL-02930471 Labor Open 0.5 $95.00 Sep 9, 7:58 PM
WL-02930472 Labor Open 4 $420.00 Sep 9, 7:58 PM
WL-02930473 Labor Open 0.5 $95.00 Sep 9, 7:58 PM
WL-02930474 Labor Open 3.75 $0.00 Sep 9, 7:58 PM
WL-02931705 Labor Open 0.5 $95.00 Sep 10, 7:16 PM
WL-02931706 Labor Open 4 $420.00 Sep 10, 7:16 PM
WL-02931707 Labor Open 3 $315.00 Sep 10, 7:16 PM
WL-02931708 Labor Open 0.5 $95.00 Sep 10, 7:16 PM
WL-02931709 Expenses Open 1 $55.00 Sep 10, 7:16 PM
WL-02931710 Expenses Open 1 $144.85 Sep 10, 7:16 PM
WL-02931711 Expenses Open 1 $144.85 Sep 10, 7:16 PM
WL-02931712 Expenses Open 1 $55.00 Sep 10, 7:16 PM
WL-02933211 Labor Open 0.5 $95.00 Sep 11, 8:21 PM
WL-02933212 Labor Open 4 $420.00 Sep 11, 8:21 PM
WL-02933213 Labor Open 1 $105.00 Sep 11, 8:21 PM
WL-02933214 Labor Open 0.5 $95.00 Sep 11, 8:21 PM
WL-02933215 Expenses Open 1 $144.85 Sep 11, 8:21 PM
WL-02933216 Expenses Open 1 $55.00 Sep 11, 8:21 PM
WL-02935117 Labor Open 11.5 $1,140.00 Sep 13, 10:20 AM
WL-02935118 Expenses Open 1 $9.73 Sep 13, 10:24 AM
WL-02935119 Expenses Open 1 $115.00 Sep 13, 10:24 AM
WL-02935120 Expenses Open 1 $55.00 Sep 13, 10:24 AM
WL-02935121 Travel Open 65 $0.00 Sep 13, 10:24 AM
WL-02935122 Travel Open 65 $0.00 Sep 13, 10:24 AM

Details