Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301745 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Legacy Salmon Creek Hospital — 2211 NE 139th St, Vancouver WA, 98686

Sep 4, 2025 → Sep 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 18, 2025
✓ SLA Met (24 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Sep 13, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 4 → Sep 9, 2025
3 business days (counted)
Running total: 3 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 13, 2025
3 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 4, 2025 Completed: Sep 13, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 9 Scheduled ▶ Running 3 3
Sep 9 → Sep 13 Tech On Site ▶ Running 3 6
Dispatch 0.0d
Coordinators 4.0d
Field Work 3.5d
Billing 5.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.0 days
Over SLA
Field Work
3.5 days
Over SLA
Billing
5.2 days
Over SLA
Created: Sep 4, 2025 Due: Oct 18, 2025 Completed: Sep 13, 2025 (35 days early)
📅
7.0 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
6.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
24 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025
Visit 3 Sep 10, 2025

AI Analysis

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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 6.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
3.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
4.0d / 2.0d SLA
WO Correction Needed
1.1d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/19/2025 DCox - Initial review complete - ready for Tim to review expenses and receipts. Make sure to include receipt pkg and daily log with invoice.

09/04/2025 DCox - EMSAR has availability now due to the cancellation of another job. This WO created for Bennet to document Bundled work for this project.

08/29/2025 DCox - Milton confirmed we are not able to do this job and explained it via email to Judie and the rest of the Philips team. We had resources then Philips asked to delay and had no definite date so we used the resource elsewhere.

08/28/2025 DCox - Fady responded to email thread he is not able to make resources available to start 9/2 / Earliest would be 9/22.

08/26/2025 DCox - Fady accepted request for 1 resource. Fady is working to determine what resource we will use.

🔧 Work Performed
PSA project name: LSC iX 4.0 with Monitor Upgrades-Project Resource Request number: RR-0333852
🔍 Technician Findings
N/A
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: LSC iX 4.0 with Monitor Upgrades-Project Resource Request number: RR-0333852 Site Name: Legacy Salmon Creek Hospital Site Address: Ne 139th St 2211 Vancouver, Washington 98686 Service District HPMW02-1 Project Scope: Initial inventory of shipments - Staging support - Go Live Notes: Vendor Credentialing: Green Secure Scheduled Start: 08 Sep 2025 08:00 AM Scheduled End: 17 Oct 2025 Contacts Email: Phone: Project Manager: Peter Fielder peter.fielder@philips.com (503) 507-2218 Lead TC/FSE: Trevor Ervin Trevor.Ervin@philips.com (360) 605-7377 District Manager: Denice Tuck denice.tuck@philips.com (719) 428-8302 Site Contact: Libby Brown marebrown@lhs.org 503-944-5246 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600750149 IntelliVue MX550 US [X] [X] 6600749292 IntelliVue MX550 US [X] [X] 6600655349 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate From Project Manager - Peter Fielder, Requesting a single RR in for Legacy Salmon Creek as noted below. New Dates are 9/2/2025-10/17/2025 *Due to customs hold that has been discussed.
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Sep 4, 10:09 AM
Work Order: WO-01301745
Type: Installation
Priority: PC
👷
▶
4 Technician Assigned Sep 4, 10:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-08T04:00:00.000+0000, 2025-09-08T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 21m
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-08T12:00:00.000+0000
💵
3x Expenses Added Sep 4, 12:29 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
🔧
Status: Tech On Site by Bennet Dartey Sep 9, 3:57 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 5h
⏳ 2.0 business days
⏱️
▶
2 14x Labor Added Sep 10, 7:59 PM
14x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.5 business days
💵
4x Expenses Added Sep 12, 12:41 PM
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Sep 12, 8:32 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Sep 12, 8:53 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bennet Dartey
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.4 business days
💵
Status: Billing Review by Diana Cox Sep 15, 9:13 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 12h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 18, 11:50 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3d 2h
🏁
Status: Closed by Bennet Dartey Sep 18, 9:11 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 9h 20m
💵
Status: Billing Review by Diana Cox Sep 19, 8:43 AM
From: Closed
To: Billing Review
Duration in Previous: 11h 32m
🏁
▶
2 Status: Closed Sep 19, 9:01 AM
Status: Closed → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Sep 25, 4:43 PM
Invoice Number: SM-241546

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Sep 8, 8:00 AM
Created
Sep 4, 10:09 AM
Invoice #
SM-241546

Work Details (24)

Name Type Status Qty Amount Date
WL-02925042 Expenses Open 1 $708.78 Sep 4, 12:29 PM
WL-02925043 Expenses Open 1 $265.00 Sep 4, 12:29 PM
WL-02925044 Expenses Open 1 $144.85 Sep 4, 12:29 PM
WL-02931779 Labor Open 3 $315.00 Sep 10, 7:59 PM
WL-02931778 Labor Open 4 $420.00 Sep 10, 7:59 PM
WL-02931780 Labor Open 0.5 $95.00 Sep 10, 7:59 PM
WL-02931781 Expenses Open 1 $55.00 Sep 10, 7:59 PM
WL-02931782 Expenses Open 1 $25.33 Sep 10, 7:59 PM
WL-02931783 Expenses Open 1 $65.99 Sep 10, 7:59 PM
WL-02931784 Expenses Open 1 $144.85 Sep 10, 7:59 PM
WL-02931785 Expenses Open 1 $55.00 Sep 10, 7:59 PM
WL-02931772 Labor Open 11 $1,045.00 Sep 10, 7:59 PM
WL-02931773 Labor Open 0.5 $95.00 Sep 10, 7:59 PM
WL-02931774 Labor Open 4 $420.00 Sep 10, 7:59 PM
WL-02931775 Labor Open 0.5 $95.00 Sep 10, 7:59 PM
WL-02931776 Labor Open 2 $0.00 Sep 10, 7:59 PM
WL-02931777 Labor Open 0.5 $95.00 Sep 10, 7:59 PM
WL-02931786 Expenses Open 1 $144.85 Sep 10, 8:00 PM
WL-02931787 Expenses Open 1 $55.00 Sep 10, 8:00 PM
WL-02934087 Expenses Open 1 $55.00 Sep 12, 12:41 PM
WL-02934088 Expenses Open 1 $12.39 Sep 12, 12:41 PM
WL-02934085 Expenses Open 1 $144.85 Sep 12, 12:41 PM
WL-02934086 Expenses Open 1 $55.00 Sep 12, 12:41 PM
WL-02934882 Expenses Open 1 $78.90 Sep 12, 8:32 PM

Details