Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301763 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Sep 4, 2025 → Sep 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 25, 2025
✓ SLA Met (10 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Sep 4 → Sep 11, 2025
5 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 4, 2025 Completed: Sep 11, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 11 Assigned ▶ Running 5 5
Dispatch 0.4d
Coordinators 5.7d
Billing 0.4d
✓ SLA Met
Dispatch
0.4 days
Coordinators
5.7 days
Over SLA
Billing
0.4 days
Created: Sep 4, 2025 Due: Sep 25, 2025 Completed: Sep 11, 2025 (14 days early)
📅
6.0 days Total Age
⏱️
5.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
6.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 5.7 days stuck in "Assigned"
⏱️
Total Delay 6.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Assigned
5.7d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
REPAIR TS 600 PUMP MODULE

Timeline

📋
▶
2 Work Order Created Sep 4, 11:23 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Sep 4, 2:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 3h 21m
⚠️ 6.0 business days
✔️
Status: Completed by Kim Pearson Sep 11, 10:17 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6d 19h, 0m
📄
Status: Ready to Bill by Tami Dawe Sep 12, 9:45 AM
From: Closed
To: Ready to Bill
Duration in Previous: 23h 27m
📨
▶
2 Status: Invoice Pending Sep 12, 1:13 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 40.0 business days
🧾
Invoice Created Nov 7, 2:11 PM
Invoice Number: SM-240859

Bottlenecks

Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Sep 4, 11:23 AM
Invoice #
SM-240859

Work Details (1)

Name Type Status Qty Amount Date
WL-02924916 Parts Open 1 $929.50 Sep 4, 11:25 AM

Details