📍 Ottumwa Regional Health Center INC — 1001 E Pennsylvania Ave, Ottumwa IA, 52501
Sep 4, 2025 → Dec 15, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 11, 2025
✗ SLA Missed (7 biz days late)
Active: 12 biz days
Paused: 56 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 4 → Sep 8, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech Off Site
Sep 8 → Sep 15, 2025
5 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 15 → Sep 15, 2025
0 business days (counted)
Running total: 7 of 5 biz days used
⏸38d
⏸ Clock Paused
Status: Awaiting Parts
Sep 15 → Nov 7, 2025
38 business days (not counted)
5d
▶ Clock Running
Status: Reschedule
Nov 7 → Nov 17, 2025
5 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Nov 17 → Nov 17, 2025
0 business days (counted)
Running total: 12 of 5 biz days used
⏸18d
⏸ Clock Paused
Status: Awaiting Parts
Nov 17 → Dec 15, 2025
18 business days (not counted)
▶ Clock Running
Status: Reschedule
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 15 → Dec 15, 2025
0 business days (counted)
Running total: 12 of 5 biz days used
Created: Sep 4, 2025Completed: Dec 15, 2025
Business Days Used12 / 5
05d budget+7d over
Show SLA Clock Detail (12 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 4 → Sep 4
Created
▶ Running
0
0 / 5
Sep 4 → Sep 4
Ready for Scheduling
▶ Running
0
0 / 5
Sep 4 → Sep 8
Assigned
▶ Running
2
2 / 5
Sep 8 → Sep 8
Tech On Site
▶ Running
0
2 / 5
Sep 8 → Sep 15
Tech Off Site
▶ Running
5
7 / 5
Sep 15 → Sep 15
Tech On Site
▶ Running
0
7 / 5
Sep 15 → Nov 7
Awaiting Parts
⏸ Paused
38
—
Nov 7 → Nov 17
Reschedule
▶ Running
5
12 / 5
Nov 17 → Nov 17
Tech On Site
▶ Running
0
12 / 5
Nov 17 → Dec 15
Awaiting Parts
⏸ Paused
18
—
Dec 15 → Dec 15
Reschedule
▶ Running
0
12 / 5
Dec 15 → Dec 15
Tech On Site
▶ Running
0
12 / 5
Dispatch0.0d
Material Management56.8d
Coordinators8.9d
Field Work7.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
56.8 days
Over SLA
Coordinators
8.9 days
Over SLA
Field Work
7.0 days
Over SLA
Billing
0.0 days
Created: Sep 4, 2025
Due: Sep 11, 2025
Completed: Dec 16, 2025 (95 days late)
📅
69.0 daysTotal Age
⏱️
38.7d in Awaiting PartsLongest Stage
🔄
15 transitionsStatus Changes
⚠️
60.6d overTotal Delay
📦
2 orders, 0 quotesParts & Quotes
📝
17 linesWork Details
🚩
6 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚨
6 On-Site Visits
(2 reschedules)
6 on-site visits — critical red flag: repeated failure to resolve
👤 Self-scheduled by Mark Stelter — scheduling delays attributed to technician, not coordinators
Visit 1Sep 8, 2025
Visit 2Sep 15, 2025
Visit 3Nov 7, 2025
Visit 4Nov 17, 2025
Visit 5Dec 1, 2025
Visit 6Dec 15, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay38.7 days stuck in "Awaiting Parts"
⏱️
Total Delay60.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Tech On Site
1.7d / 1.0d SLA
Tech Off Site
5.3d / 2.0d SLA
Awaiting Parts
56.8d / 3.0d SLA
Reschedule
5.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
'25.12.15_MStelter:
1) Removed old Fowler cable. Installed new cable.
2) Removed leaky head jac. Installed new jack.
3) Adjusted linkage. Tested. Returned to service.
'25.12.02_MStelter: rec'd Fowler Cable. Still waiting on backordered head jack.
'25.11.17_MS:
1) Installed a head jack from inventory. Turns out that the jack is bad. Never rec'd the one that I ordered. Inquiring.
2) Discovered that the Fowler Cable needs replaced also. Researched p/n. Ordered.
'25.11.07_MS:
1) Received and installed foot skin. Still waiting on head jack.
'25.09.15_MS:
Researched and ordered parts.
'25.09.08_MS
1) Evaluated bed
a) tested ability of Fowler to stay up under weight. Fowler appears to working correctly
b) raised bed fully and added 200 lbs evenly across litter. Will monitor height of head and foot over time. Starting height is 31.5"
2) reveiw past work orders. Found recent WO where cot would not raise consistently. Problem was friction in linkage due to foot pedal being upside down. I notice that the side brake pedals are again upside down.
3) Adjusted side brake pedals to be right-side up.
4) Set aside with 50 lbs at head cylinder and 50 lbs at foot cylinder. Will evaluate again after at least 24 hours to see what movement has occurred.
🔍Technician Findings
'25.09.08_MS
1) Found bed in shop with note on it that states "Back will not stay up with patient in bed"
⚠️Problem Description
Requested by Lyle Sedore/Customer: Head of bed won't stay up with a patient in it.
📄Description
Stryker 1115 Big Wheel Prime Series Stretcher
Timeline
📋
▶
2
Work Order Created Sep 4, 12:14 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Sep 4, 12:44 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From:Ready for Scheduling
To:Assigned
Duration in Previous:28m
⏳3.0 business days
🔧
Status: Tech On Site by Mark StelterSep 8, 11:22 AM
From:Assigned
To:Tech On Site
Duration in Previous:3d 22h
⏱️
2x Labor Added Sep 8, 11:30 AM
Type:Labor, Travel
Status:Open
Qty:1.25, 46
⏱️
Labor Added Sep 8, 11:51 AM
Type:Labor
Status:Open
Qty:1
🚗
Status: Tech Off Site by Mark StelterSep 8, 5:14 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:5h 52m
⚠️5.8 business days
🔧
Status: Tech On Site by Mark StelterSep 15, 1:40 PM
From:Tech Off Site
To:Tech On Site
Duration in Previous:6d 20h
📦
▶
2
Parts Requested Sep 15, 2:08 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From:Tech On Site
To:Awaiting Parts
Duration in Previous:27m
⏱️
Labor Added Sep 15, 2:18 PM
Type:Labor
Status:Open
Qty:0.75
🚨39.0 business days
💵
▶
2
Expenses Added Nov 7, 12:10 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Mark Stelter
From:Awaiting Parts
To:Reschedule
Duration in Previous:52d 23h
⏱️
Labor Added Nov 7, 12:20 PM
Type:Labor
Status:Open
Qty:1
⚠️6.0 business days
⏱️
▶
2
3x Labor Added Nov 17, 12:09 PM
3x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Mark Stelter
From:Reschedule
To:Tech On Site
Duration in Previous:9d 23h
📦
▶
2
Parts Requested Nov 17, 6:35 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Mark Stelter
From:Tech On Site
To:Awaiting Parts
Duration in Previous:6h 26m
⚠️8.7 business days
🔩
2x Parts Added Dec 1, 3:54 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏱️
Labor Added Dec 1, 4:01 PM
Type:Labor
Status:Open
Qty:0.25
🚨11.0 business days
🔩
▶
2
3x Parts Added Dec 15, 3:59 PM
3x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Mark Stelter
From:Awaiting Parts
To:Reschedule
Duration in Previous:27d 21h
🔧
Status: Tech On Site by Mark StelterDec 15, 4:33 PM