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WO-01301816 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Providence Regional Medical Center — 1820 14th St, Everett WA, 98201

Sep 4, 2025 → Sep 26, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (56 biz days early)
Active: 16 biz days
🕐 Clock stopped: Completed (Sep 26, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 1 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 13, 2025
5 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Completed
Sep 13 → Sep 13, 2025
0 business days (counted)
Running total: 6 of ? biz days used
1d
▶ Clock Running
Status: Closed
Sep 13 → Sep 15, 2025
1 business day (counted)
Running total: 7 of ? biz days used
3d
▶ Clock Running
Status: Billing Review
Sep 15 → Sep 18, 2025
3 business days (counted)
Running total: 10 of ? biz days used
2d
▶ Clock Running
Status: WO Correction Needed
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 12 of ? biz days used
4d
▶ Clock Running
Status: Incomplete
Sep 22 → Sep 26, 2025
4 business days (counted)
Running total: 16 of ? biz days used
Created: Sep 4, 2025 Completed: Sep 26, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 5 Created ▶ Running 1 1
Sep 5 → Sep 5 Scheduled ▶ Running 0 1
Sep 5 → Sep 5 Entered ▶ Running 0 1
Sep 5 → Sep 13 Scheduled ▶ Running 5 6
Sep 13 → Sep 13 Completed ▶ Running 0 6
Sep 13 → Sep 15 Closed ▶ Running 1 7
Sep 15 → Sep 18 Billing Review ▶ Running 3 10
Sep 18 → Sep 22 WO Correction Needed ▶ Running 2 12
Sep 22 → Sep 26 Incomplete ▶ Running 4 16
Dispatch 1.8d
Coordinators 6.3d
Field Work 0.3d
Incomplete 4.2d (excluded)
Billing 22.9d
✓ SLA Met
Dispatch
1.8 days
Over SLA
Coordinators
6.3 days
Over SLA
Field Work
0.3 days
Incomplete (excluded from total)
4.2 days
Billing
22.9 days
Over SLA
Created: Sep 4, 2025 Due: Dec 19, 2025 Completed: Sep 26, 2025 (84 days early)
📅
16.8 days Total Age
⏱️
7.7d in Invoice Pending Longest Stage
🔄
17 transitions Status Changes
⚠️
17.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
27 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025
Visit 3 Sep 10, 2025
Visit 4 Sep 11, 2025
Visit 5 Sep 12, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 7.7 days stuck in "Invoice Pending"
⏱️
Total Delay 17.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.8d / 0.5d SLA
Scheduled
6.3d / 2.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Billing Review
4.1d / 2.0d SLA
WO Correction Needed
3.0d
Incomplete
4.2d
Ready to Bill
5.7d / 1.0d SLA
Invoiced
2.0d
Invoice Pending
8.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/10/2025 SRobinson- Created follow up WO as requested. (WO-01303641)

09/02/2025 SRobinson- Created follow up WO as requested. (Old WO-01298950) -Follow up notes - continuation




-Previous notes -


08/21/2025 SRobinson- Created follow up WO as requested. (Old WO-01297859) - Follow up notes - FSE returning to site Per Fady

🔧 Work Performed
wiring equipment closets and access points that where installed in ceiling.
🔍 Technician Findings
none
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: Providence Everett 7N Resource Request number: RR-0319474 Site Name: Providence Regional Medical Center Site Address: 14th St 1820 Everett, Washington 98201 Service District HPMW01-1 Project Scope: Add new surveillance and overviews to CPU, add 32 MX 40's. Notes: Inventory/Prep/Build out arms/AP/Label Cables Vendor Credentialing: Vendormate Scheduled Start: 19 Aug 2025 08:00 AM Scheduled End: 19 Dec 2025 Contacts Email: Phone: Project Manager: Travis Merkel travis.merkel@philips.com (206) 771-0847 Lead TC/FSE: Tijan Sonko Tijan.Sonko@philips.com District Manager: Steve McKinley steve.mckinley@philips.com (425) 375-3958 Site Contact: Tom Markham tom.markham@providence.org 360-421-9776 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600749232 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Sep 4, 1:58 PM
Work Order: WO-01301816
Type: Installation
Priority: PC
🗓️
▶
4 Status: Scheduled Sep 5, 9:57 AM
Status: Scheduled → Dispatch Scheduled → Technician Assigned → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-09T04:00:00.000+0000, 2025-09-09T00:00:00.000+0000
👷
Technician Assigned by Deon Malloy
Technician: Paul Mccormish
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-09-09T12:00:00.000+0000
🆕
▶
4 Status: Entered Sep 5, 1:34 PM
Status: Entered → Dispatch Scheduled → Technician Assigned → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-08T12:15:00.000+0000, 2025-09-08T12:00:00.000+0000
👷
Technician Assigned by Cristina Everetts
Technician: Rodney Charles
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 2m
⏳ 3.0 business days
⏱️
▶
2 8x Labor Added Sep 9, 9:31 PM
8x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.3 business days
⏱️
▶
3 16x Labor Added Sep 13, 6:33 AM
16x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rodney Charles
From: Scheduled
To: Completed
Duration in Previous: 7d 16h
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
💵
Status: Billing Review by Diana Cox Sep 15, 9:13 AM
From: Closed
To: Billing Review
Duration in Previous: 2d 2h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 18, 11:58 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3d 2h
⏳ 3.0 business days
⚠️
Status: Incomplete by Fady Messak Sep 22, 6:18 PM
From: WO Correction Needed
To: Incomplete
Duration in Previous: 4d 6h
⏳ 4.7 business days
✔️
Status: Completed by Fady Messak Sep 26, 11:27 AM
From: Incomplete
To: Completed
Duration in Previous: 3d 17h
🏁
Status: Closed by Rodney Charles Sep 26, 1:42 PM
From: Completed
To: Closed
Duration in Previous: 2h 14m
📄
Status: Ready to Bill by Timothy Amburgey Sep 26, 2:22 PM
From: Closed
To: Ready to Bill
Duration in Previous: 39m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 13h
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 2:16 PM
From: Invoiced
To: Invoice Pending
Duration in Previous: 3d 10h
⚠️ 8.0 business days
💵
Status: Billing Review by Timothy Amburgey Oct 16, 9:50 AM
From: Invoice Pending
To: Billing Review
Duration in Previous: 9d 19h
📨
Status: Invoice Pending by Timothy Amburgey Oct 16, 10:10 AM
From: Billing Review
To: Invoice Pending
Duration in Previous: 20m
💵
Status: Billing Review by Timothy Amburgey Oct 16, 1:16 PM
From: Invoice Pending
To: Billing Review
Duration in Previous: 3h 6m
💰
Status: Invoiced by Timothy Amburgey Oct 16, 1:24 PM
From: Billing Review
To: Invoiced
Duration in Previous: 7m
🧾
Invoice Created Oct 17, 11:11 AM
Invoice Number: SM-242784

Bottlenecks

Entered
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Invoice Pending
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Sep 8, 8:00 AM
Created
Sep 4, 1:58 PM
Invoice #
SM-242784

Work Details (27)

Name Type Status Qty Amount Date
WL-02930594 Labor Open 15 $1,425.00 Sep 9, 9:31 PM
WL-02930595 Labor Open 10.5 $1,155.00 Sep 9, 9:31 PM
WL-02930596 Expenses Open 1 $515.48 Sep 9, 9:31 PM
WL-02930597 Expenses Open 1 $40.00 Sep 9, 9:31 PM
WL-02930598 Expenses Open 1 $169.26 Sep 9, 9:31 PM
WL-02930599 Expenses Open 1 $55.00 Sep 9, 9:31 PM
WL-02930600 Expenses Open 1 $3.00 Sep 9, 9:31 PM
WL-02930601 Travel Open 62 $43.40 Sep 9, 9:31 PM
WL-02930607 Expenses Open 1 $55.00 Sep 9, 9:34 PM
WL-02930608 Expenses Open 1 $169.26 Sep 9, 9:34 PM
WL-02930609 Expenses Open 1 $6.00 Sep 9, 9:34 PM
WL-02935054 Labor Open 9.5 $1,050.00 Sep 13, 6:33 AM
WL-02935055 Labor Open 10.5 $1,155.00 Sep 13, 6:33 AM
WL-02935056 Labor Open 10.5 $1,045.00 Sep 13, 6:33 AM
WL-02935057 Expenses Open 1 $55.00 Sep 13, 6:33 AM
WL-02935058 Expenses Open 1 $6.00 Sep 13, 6:33 AM
WL-02935059 Expenses Open 1 $169.26 Sep 13, 6:33 AM
WL-02935060 Expenses Open 1 $0.00 Sep 13, 6:33 AM
WL-02935061 Expenses Open 1 $55.00 Sep 13, 6:33 AM
WL-02935062 Expenses Open 1 $6.00 Sep 13, 6:33 AM
WL-02935063 Expenses Open 1 $169.25 Sep 13, 6:33 AM
WL-02935064 Expenses Open 1 $55.00 Sep 13, 6:33 AM
WL-02935065 Expenses Open 1 $505.48 Sep 13, 6:33 AM
WL-02935066 Expenses Open 1 $323.13 Sep 13, 6:33 AM
WL-02935067 Expenses Open 1 $25.51 Sep 13, 6:33 AM
WL-02935068 Expenses Open 1 $75.00 Sep 13, 6:33 AM
WL-02935069 Travel Open 62 $0.00 Sep 13, 6:33 AM

Details