Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301859 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 4, 2025 → Sep 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 11, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Sep 4 → Sep 5, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 2 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 12, 2025
4 business days (counted)
Running total: 6 of 5 biz days used
Created: Sep 4, 2025 Completed: Sep 12, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0 / 5
Sep 4 → Sep 4 Ready for Scheduling ▶ Running 0 0 / 5
Sep 4 → Sep 5 Assigned ▶ Running 1 1 / 5
Sep 5 → Sep 8 Tech On Site ▶ Running 1 2 / 5
Sep 8 → Sep 12 Scheduled ▶ Running 4 6 / 5
Dispatch 0.0d
Coordinators 6.0d
Field Work 6.8d
Billing 71.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Field Work
6.8 days
Over SLA
Billing
71.5 days
Over SLA
Created: Sep 4, 2025 Due: Sep 11, 2025 Completed: Sep 19, 2025 (7 days late)
📅
11.6 days Total Age
⏱️
71.5d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
77.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 71.5 days stuck in "Billing Review"
⏱️
Total Delay 77.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Scheduled
4.4d / 2.0d SLA
Completed
6.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
Billing Review
71.5d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/22 JJ: Emailed Biomed, Billing will need to match PO, part pricing is incorrect

9.19.25 Waiting for PO

19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received

11sep2025 fjackson PO sent to bio already/work complete still waiting on PO/Bio emailed me saying working on POs as of 9/11

4sep2025 fjackson po sent to biomed/work completed/awaiting PO

🔧 Work Performed
4sep2025 fjackson replaced batteries and verified working, checked bed functions
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
PO request for 2 year battery replacement Jackson, Robert
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Sep 4, 3:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 4, 4:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 29m
🔧
▶
2 Status: Tech On Site Sep 5, 2:19 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 0.5, 1, 22
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Sep 7, 9:02 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From: Tech On Site
To: Scheduled
Duration in Previous: 2d 6h
⏳ 4.0 business days
✔️
Status: Completed by Robert Jackson Sep 11, 11:30 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 2h
⚠️ 6.1 business days
🔩
▶
2 Parts Added Sep 19, 2:38 PM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 7d 15h
💵
Status: Billing Review by Hannah Shaw Sep 19, 3:58 PM
From: Closed
To: Billing Review
Duration in Previous: 1h 19m
🚨 72.0 business days
📄
▶
2 Status: Ready to Bill Jan 6, 3:55 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 7, 8:00 AM
Invoice Number: SM-250613

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business hours
Scheduled
Duration: 4.4 business days (threshold: 2.0 business days)
Exceeded by 2.4 business days
Completed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Billing Review
Duration: 71.5 business days (threshold: 2.0 business days)
Exceeded by 69.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 11, 9:00 AM
Created
Sep 4, 3:25 PM
Invoice #
SM-250613

Work Details (4)

Name Type Status Qty Amount Date
WL-02926776 Labor Open 0.5 $0.00 Sep 5, 2:22 PM
WL-02926777 Labor Open 1 $95.00 Sep 5, 2:22 PM
WL-02926778 Travel Open 22 $0.00 Sep 5, 2:22 PM
WL-02942610 Parts Open 2 $127.77 Sep 19, 2:38 PM

Details