Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301888 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BAPTIST HOSPITAL PENSACOLA — 123 BAPTIST WAY, Pensacola FL, 32503

Sep 4, 2025 → Sep 5, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (17 biz days early)
Active: 1 biz days
🕐 Clock stopped: Completed (Sep 6, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Sep 4 → Sep 6, 2025
1 business day (counted)
Running total: 1 of ? biz days used
Created: Sep 4, 2025 Completed: Sep 6, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 4 Ready for Scheduling ▶ Running 0 0
Sep 4 → Sep 6 Assigned ▶ Running 1 1
Dispatch 0.0d
Coordinators 1.4d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.4 days
Over SLA
Billing
0.1 days
Created: Sep 4, 2025 Due: Sep 30, 2025 Completed: Sep 6, 2025 (24 days early)
📅
1.4 days Total Age
⏱️
1.4d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
0.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 4, 2025
Visit 2 Sep 5, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 1.4 days stuck in "Assigned"
⏱️
Total Delay 0.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.12 ohms 029-054mA
🔍 Technician Findings
0.12 ohms 029-054mA
⚠️ Problem Description
PM request Sept Lancara, Kenneth
📄 Description
Stryker Medical Spirit Select CHG 5700 Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 4, 4:53 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 4, 5:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 12m
⏱️
▶
2 Labor Added Sep 4, 5:21 PM
Labor Added → 7x Expenses Added
💵
7x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.8 business days
⏱️
▶
3 4x Labor Added Sep 5, 8:53 PM
4x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kenneth Lancara
From: Assigned
To: Completed
Duration in Previous: 1d 3h
🏁
Status: Closed by Kenneth Lancara
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.4 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 8, 12:10 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
Status: Invoice Pending by Hannah Shaw Sep 8, 1:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 56m, 0m
⏳ 2.0 business days
🧾
Invoice Created Sep 9, 4:57 PM
Invoice Number: SM-240270

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Sep 4, 4:53 PM
Invoice #
SM-240270

Work Details (12)

Name Type Status Qty Amount Date
WL-02925572 Labor Open 2 $0.00 Sep 4, 5:21 PM
WL-02925577 Expenses Open 1 $0.00 Sep 4, 5:23 PM
WL-02925578 Expenses Open 1 $0.00 Sep 4, 5:23 PM
WL-02925579 Expenses Open 1 $0.00 Sep 4, 5:23 PM
WL-02925580 Expenses Open 1 $0.00 Sep 4, 5:23 PM
WL-02925581 Expenses Open 1 $0.00 Sep 4, 5:23 PM
WL-02925582 Expenses Open 1 $0.00 Sep 4, 5:23 PM
WL-02925576 Expenses Open 1 $0.00 Sep 4, 5:23 PM
WL-02927329 Labor Open 6 $0.00 Sep 5, 8:53 PM
WL-02927330 Expenses Open 1 $0.00 Sep 5, 8:53 PM
WL-02927331 Expenses Open 1 $0.00 Sep 5, 8:53 PM
WL-02927332 Expenses Open 1 $0.00 Sep 5, 8:53 PM

Details