Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301951 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Acct. Management • PC

📍 Agilent Technologies Inc — 2850 Centerville Rd, Wilmington DE, 19808

Sep 5, 2025 → Sep 15, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 15, 2025
✗ SLA Missed (1 biz days late)
Active: 7 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Sep 5 → Sep 16, 2025
7 business days (counted)
Running total: 7 of ? biz days used
Created: Sep 5, 2025 Completed: Sep 16, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 16 Assigned ▶ Running 7 7
Dispatch 0.0d
Coordinators 8.0d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
8.0 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 5, 2025 Due: Sep 15, 2025 Completed: Sep 15, 2025 (on time)
📅
7.0 days Total Age
⏱️
8.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
7.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
10 visits On-Site Trips
📋
Coordinator Scheduling
🚨
10 On-Site Visits
10 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 2, 2025
Visit 2 Sep 3, 2025
Visit 3 Sep 4, 2025
Visit 4 Sep 5, 2025
Visit 5 Sep 8, 2025
Visit 6 Sep 9, 2025
Visit 7 Sep 10, 2025
Visit 8 Sep 11, 2025
Visit 9 Sep 12, 2025
Visit 10 Sep 15, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay 8.0 days stuck in "Assigned"
⏱️
Total Delay 7.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Admin WO 09.01 thru 09.15.2025
⚠️ Problem Description
Admin WO 9-1 1hru 9-15

Timeline

📋
Work Order Created Sep 5, 9:58 AM
Work Order: WO-01301951
Type: Acct. Management
Priority: PC
👷
▶
2 Status: Assigned Sep 5, 10:18 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: Judith Alvarez
⏱️
4x Labor Added Sep 5, 10:29 AM
Type: Labor
Status: Open
Qty: 8
⚠️ 6.0 business days
⏱️
5x Labor Added Sep 12, 1:53 PM
Type: Labor
Status: Open
Qty: 8
⏳ 3.0 business days
⏱️
Labor Added Sep 16, 10:55 AM
Type: Labor
Status: Open
Qty: 8
✔️
▶
2 Status: Completed Sep 16, 11:11 AM
Status: Completed → Status: Closed
🏁
Status: Closed by MICHAEL MCNAMARA
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
📨
▶
2 Status: Invoice Pending Sep 16, 11:22 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 106.0 business days
🧾
Invoice Created Feb 20, 10:38 AM
Invoice Number: SM-241056

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Acct. Management
Branch
ERLA - PROD
Technician
Judith Alvarez
Scheduled
N/A
Created
Sep 5, 9:58 AM
Invoice #
SM-241056

Work Details (10)

Name Type Status Qty Amount Date
WL-02926408 Labor Open 8 $320.00 Sep 5, 10:29 AM
WL-02926409 Labor Open 8 $320.00 Sep 5, 10:29 AM
WL-02926410 Labor Open 8 $320.00 Sep 5, 10:29 AM
WL-02926411 Labor Open 8 $320.00 Sep 5, 10:29 AM
WL-02934209 Labor Open 8 $320.00 Sep 12, 1:53 PM
WL-02934210 Labor Open 8 $320.00 Sep 12, 1:53 PM
WL-02934211 Labor Open 8 $320.00 Sep 12, 1:53 PM
WL-02934212 Labor Open 8 $320.00 Sep 12, 1:53 PM
WL-02934213 Labor Open 8 $320.00 Sep 12, 1:53 PM
WL-02937117 Labor Open 8 $320.00 Sep 16, 10:55 AM

Details