Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302015 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Providence Regional Medical Center — 1820 14th St, Everett WA, 98201

Sep 5, 2025 → Sep 13, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 19, 2025
✓ SLA Met (66 biz days early)
Active: 5 biz days
🕐 Clock stopped: Tech Off Site (Sep 12, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 9, 2025
2 business days (counted)
Running total: 2 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Sep 9 → Sep 12, 2025
3 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Sep 12, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 9 Scheduled ▶ Running 2 2
Sep 9 → Sep 12 Tech On Site ▶ Running 3 5
Dispatch 0.1d
Coordinators 2.5d
Field Work 5.0d
Billing 11.0d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.5 days
Over SLA
Field Work
5.0 days
Over SLA
Billing
11.0 days
Over SLA
Created: Sep 5, 2025 Due: Dec 19, 2025 Completed: Sep 14, 2025 (96 days early)
📅
5.7 days Total Age
⏱️
4.0d in Tech On Site Longest Stage
🔄
12 transitions Status Changes
⚠️
7.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
3 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025
Visit 3 Sep 10, 2025

AI Analysis

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Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay 4.0 days stuck in "Tech On Site"
⏱️
Total Delay 7.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Tech Off Site
1.0d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Billing Review
4.0d / 2.0d SLA
WO Correction Needed
5.0d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/05/2025 ALuman - dispatch to Kosta to complete week of 9/8
🔧 Work Performed
Inventory/Prep/Build out arms/AP/Label Cables
🔍 Technician Findings
Inventory/Prep/Build out arms/AP/Label Cables
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: Providence Everett 7N Resource Request number: RR-0319474 Site Name: Providence Regional Medical Center Site Address: 14th St 1820 Everett, Washington 98201 Service District HPMW01-1 Project Scope: Add new surveillance and overviews to CPU, add 32 MX 40's. Notes: Inventory/Prep/Build out arms/AP/Label Cables Vendor Credentialing: Vendormate Scheduled Start: 19 Aug 2025 08:00 AM Scheduled End: 19 Dec 2025 Contacts Email: Phone: Project Manager: Travis Merkel travis.merkel@philips.com (206) 771-0847 Lead TC/FSE: Tijan Sonko Tijan.Sonko@philips.com District Manager: Steve McKinley steve.mckinley@philips.com (425) 375-3958 Site Contact: Tom Markham tom.markham@providence.org 360-421-9776 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600749232 Patient Information Center iX Expand [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Sep 5, 2:29 PM
Work Order: WO-01302015
Type: Installation
Priority: PC
👷
▶
4 Technician Assigned Sep 5, 3:03 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-08T04:00:00.000+0000, 2025-09-08T00:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 34m
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-09-08T12:00:00.000+0000
⏳ 2.4 business days
🔧
Status: Tech On Site by Konstantin Barsky Sep 9, 3:02 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 11h
⏳ 4.0 business days
🚗
Status: Tech Off Site by Konstantin Barsky Sep 12, 8:42 AM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 3d 5h
⏳ 1.0 business days
⏱️
▶
2 Labor Added Sep 13, 8:22 PM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
▶
2 Labor Added Sep 13, 8:29 PM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Sep 13, 8:35 PM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Sep 13, 8:45 PM
2x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Sep 13, 8:52 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Sep 13, 9:01 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Sep 13, 9:12 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 1d 12h, 0m
⏳ 1.0 business days
💵
Status: Billing Review by Diana Cox Sep 15, 9:13 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 11h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 18, 11:58 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3d 2h
⏳ 2.0 business days
🏁
Status: Closed by Konstantin Barsky Sep 21, 12:44 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 3d 0h
📄
Status: Ready to Bill by Timothy Amburgey Sep 22, 8:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 14m
💵
Status: Billing Review by Diana Cox Sep 22, 9:03 AM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 5m, 0m
⏳ 3.0 business days
🏁
Status: Closed by Konstantin Barsky Sep 24, 12:49 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 2d 3h
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 8:44 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 54m
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 19h 17m
⚠️ 8.0 business days
🧾
Invoice Created Oct 7, 9:41 AM
Invoice Number: SM-242125

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Sep 8, 8:00 AM
Created
Sep 5, 2:29 PM
Invoice #
SM-242125

Work Details (18)

Name Type Status Qty Amount Date
WL-02935242 Labor Open 10 $950.00 Sep 13, 8:22 PM
WL-02935245 Labor Open 0.5 $95.00 Sep 13, 8:27 PM
WL-02935244 Labor Open 8 $840.00 Sep 13, 8:27 PM
WL-02935243 Labor Open 0.5 $95.00 Sep 13, 8:27 PM
WL-02935263 Labor Open 11.016666666667 $1,140.00 Sep 13, 8:29 PM
WL-02935264 Expenses Open 1 $102.82 Sep 13, 8:32 PM
WL-02935265 Expenses Open 1 $426.39 Sep 13, 8:35 PM
WL-02935266 Expenses Open 1 $40.00 Sep 13, 8:36 PM
WL-02935267 Expenses Open 1 $161.57 Sep 13, 8:40 PM
WL-02935268 Expenses Open 1 $171.93 Sep 13, 8:45 PM
WL-02935269 Expenses Open 1 $55.00 Sep 13, 8:46 PM
WL-02935270 Expenses Open 1 $171.93 Sep 13, 8:46 PM
WL-02935271 Expenses Open 1 $55.00 Sep 13, 8:47 PM
WL-02935272 Expenses Open 1 $101.19 Sep 13, 8:52 PM
WL-02935287 Expenses Open 1 $27.59 Sep 13, 9:01 PM
WL-02935288 Expenses Open 1 $6.00 Sep 13, 9:03 PM
WL-02935289 Expenses Open 1 $542.79 Sep 13, 9:12 PM
WL-02935290 Expenses Open 1 $55.00 Sep 13, 9:13 PM

Details