Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302019 ↗ ServiceMax

COMMONWEALTH FUSION SYSTEMS • Repair • PC

📍 Commonwealth Fusion Systems — 117 Hospital Rd, Devens MA, 01434

Sep 5, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 12, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 5 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.1d
Billing 8.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.1 days
Billing
8.0 days
Created: Sep 5, 2025 Due: Sep 12, 2025 Completed: Sep 5, 2025 (7 days early)
📅
0.1 days Total Age
⏱️
6.3d in Invoiced Longest Stage
🔄
8 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed on schedule
Invoiced • 180 days old
🚨
Primary Delay 6.3 days stuck in "Invoiced"

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.1d / 0.5d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
6.3d
Billing Correction Needed
1.3d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/15/2025 JSACKETT - SM-240226 deleted, WO returned to Billing correction status for update and rebill per credit request between TDawe and HShaw
🔧 Work Performed
Recalibrated cal leak
📄 Description
VS CAL LEAK

Timeline

📋
▶
4 Work Order Created Sep 5, 2:41 PM
Work Order Created → Labor Added → Status: Assigned → Technician Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 1m
👷
Technician Assigned by Tami Dawe
Technician: VPD Bench
✔️
Status: Completed by Tami Dawe Sep 5, 3:14 PM
From: Assigned, Completed, Closed
To: Completed, Closed, Ready to Bill
Duration in Previous: 31m, 0m
📨
Status: Invoice Pending by Hannah Shaw Sep 5, 5:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 11m
💰
Status: Invoiced by Hannah Shaw Sep 5, 5:31 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⚠️ 6.8 business days
💵
Status: Billing Review by Jane Sackett Sep 15, 5:13 PM
From: Invoiced, Billing Review
To: Billing Review, Billing Correction Needed
Duration in Previous: 9d 23h, 0m
⏳ 1.8 business days
💵
▶
2 Expenses Added Sep 16, 5:38 PM
Expenses Added → Status: Ready to Bill
📄
Status: Ready to Bill by Tami Dawe
From: Billing Correction Needed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
Status: Invoice Pending by Hannah Shaw Sep 16, 5:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4m
💰
Status: Invoiced by Hannah Shaw Sep 16, 5:50 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 6m
⏳ 3.8 business days
🧾
Invoice Created Sep 19, 8:26 AM
Invoice Number: SM-241155

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Sep 5, 2:41 PM
Invoice #
SM-241155

Work Details (2)

Name Type Status Qty Amount Date
WL-02926827 Labor Open 1 $519.00 Sep 5, 2:42 PM
WL-02937703 Expenses Open 1 $11.00 Sep 16, 5:38 PM

Details