Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302049 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Philips Medical Training - Cleveland Training Center — 595 Miner Road, Cleveland OH, 44143

Sep 5, 2025 → Sep 6, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (17 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 6, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Sep 6, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 5 Scheduled ▶ Running 0 0
Sep 5 → Sep 5 Ready for Scheduling ▶ Running 0 0
Sep 5 → Sep 6 Scheduled ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Billing 2.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Billing
2.4 days
Over SLA
Created: Sep 5, 2025 Due: Dec 31, 2025 Completed: Sep 6, 2025 (116 days early)
📅
0.4 days Total Age
⏱️
4.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay 4.0 days stuck in "Closed"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.4d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
0.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
See 9/4/2025 2031 email request

Timeline

📋
▶
3 Work Order Created Sep 5, 4:29 PM
Work Order Created → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled, Ready for Scheduling
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
Technician Assigned by Caitlin Mcgee
Technician: Leslie Vanderheyden
✔️
Status: Completed by Leslie Vanderheyden Sep 6, 12:53 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 20h 23m, 0m
⏳ 1.0 business days
💵
Expenses Added Sep 8, 3:13 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Sep 11, 2:49 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 1h
📨
Status: Invoice Pending by Timothy Amburgey Sep 12, 8:50 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 1m
💰
Status: Invoiced by Timothy Amburgey Sep 12, 2:33 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5h 43m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 10:54 AM
Invoice Number: SM-240831

Bottlenecks

Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Leslie Vanderheyden
Scheduled
Sep 7, 12:30 AM
Created
Sep 5, 4:29 PM
Invoice #
SM-240831

Work Details (1)

Name Type Status Qty Amount Date
WL-02928697 Expenses Open 1 $258.18 Sep 8, 3:13 PM

Details