Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302093 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Westchester Medical Center — 100 Woods Rd, Valhalla NY, 10595

Sep 5, 2025 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (7 biz days early)
Active: 61 biz days
Paused: 30 biz days
🕐 Clock stopped: Tech Off Site (Jan 21, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸30d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 20, 2025
30 business days (not counted)
21d
▶ Clock Running
Status: Scheduled
Oct 20 → Nov 19, 2025
21 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 21 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 21 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Nov 19 → Jan 21, 2026
40 business days (counted)
Running total: 61 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 61 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Jan 21, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 20 Ready for Release ⏸ Paused 30 —
Oct 20 → Nov 19 Scheduled ▶ Running 21 21
Nov 19 → Nov 19 Entered ▶ Running 0 21
Nov 19 → Nov 19 Assigned ▶ Running 0 21
Nov 19 → Jan 21 Scheduled ▶ Running 40 61
Jan 21 → Jan 21 Tech On Site ▶ Running 0 61
Dispatch 0.4d
Holding 30.0d (excluded)
Coordinators 62.7d
Field Work 0.9d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
30.0 days
Coordinators
62.7 days
Over SLA
Field Work
0.9 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Jan 21, 2026 (9 days early)
📅
91.4 days Total Age
⏱️
40.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
59.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 40.8 days stuck in "Scheduled"
⏱️
Total Delay 59.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
30.0d
Scheduled
62.7d / 2.0d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
0.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/08/2026 RArnold - Updating to 01/21 @ 9am

01/06/2026 RArnold - Emailed Matt to reschedule Vivian for 01/21 @ 9am.

12/23/2025 Cever sent reminder email to matthew.pinto@wmchealth.org

10/20/2025 Cever received email from Pinto, Matthew <Matthew.Pinto@wmchealth.org> confirming FSE onsite for Jan 2nd at 1 p.m.

10/15/2025 Cever added matthew.pinto@wmchealth.org and myra.lelis@wmchealth.org to the email trying to schedule fse onsite for Jan 2nd at 1 p.m.

10/01/2025 Rbailey - Called 914.493.6700 this is Philips who handles can put ticket in for BioMed. She Confirmed the device was at this location but could not see which Dept. Resending email to Eddie for Visibility


10/01/2025 Rbailey - Called 914.493.7000 asked for ULS. Xfer'd to Radiology. She Xfer'd me to ULS. Spoke with Lady who advised they do not have a Sparq in her Dept. They only have Epiq and she doesn't know which Dept has the Sparq. She provided number 914.493.6700 for BioMed


10/01/2025 Rbailey - Called 914.493.7000 asked for BioMed. Xfer'd to Brandon at Philips. He attempted to Xfer back to Oper


10/01/2025 Rbailey - Called 914.493.6766 NA Left VM for Eddie looking for FU


09/09/2025 Rbailey - Sent 1st Attempt Email to Eddie Amponsah eddie.amponsah@wmchealth.org proposing Jeffry Manuta for 1pm on Dec 18

🔧 Work Performed
Sparq Ultrasound System - IP 79387714 - SN US11911690
⚠️ Problem Description
Sparq Ultrasound System - IP 79387714 - SN US11911690
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302093
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 30.0 business days
👷
▶
3 Technician Assigned Oct 20, 1:00 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-02T18:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 43d 16h
🚨 22.0 business days
🆕
▶
4 Status: Entered Nov 19, 12:27 PM
Status: Entered → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: a0h5A00000HyZLLQA3, Vivian Hyde
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-01-02T18:00:00.000+0000
🚨 33.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jan 8, 10:47 AM
Scheduled For: 2026-01-21T14:00:00.000+0000
⚠️ 9.0 business days
🔧
Status: Tech On Site by Vivian Hyde Jan 21, 10:11 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 62d 21h
⏱️
5x Labor Added Jan 21, 4:52 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 35
🚗
Status: Tech Off Site by Vivian Hyde Jan 21, 5:03 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 6h 52m, 0m
🏁
Status: Closed by Vivian Hyde Jan 21, 5:22 PM
From: Completed
To: Closed
Duration in Previous: 18m
⏱️
Labor Added Jan 22, 1:45 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 1:52 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 29m
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:32 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2h 40m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 28m

Bottlenecks

Scheduled
Duration: 21.9 business days (threshold: 2.0 business days)
Exceeded by 19.9 business days
Scheduled
Duration: 40.8 business days (threshold: 2.0 business days)
Exceeded by 38.8 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Vivian Hyde
Scheduled
Jan 21, 9:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03073818 Labor Open 2 $0.00 Jan 21, 4:52 PM
WL-03073819 Labor Open 1 $0.00 Jan 21, 4:52 PM
WL-03073820 Labor Open 2 $275.00 Jan 21, 4:52 PM
WL-03073821 Expenses Open 1 $0.00 Jan 21, 4:52 PM
WL-03073822 Travel Open 35 $0.00 Jan 21, 4:52 PM
WL-03075151 Labor Open 0.016666666666667 $38.00 Jan 22, 1:45 PM

Details