📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021
Sep 5, 2025 → Nov 14, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (29 biz days early)
Active: 2 biz days
Paused: 46 biz days
🕐 Clock stopped: Completed (Nov 15, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Nov 12, 2025
46 business days (not counted)
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 14, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 14 → Nov 15, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 5, 2025Completed: Nov 15, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Nov 12
Ready for Release
⏸ Paused
46
—
Nov 12 → Nov 14
Scheduled
▶ Running
2
2
Nov 14 → Nov 15
Tech On Site
▶ Running
0
2
Dispatch0.0d
Holding46.3d (excluded)
Coordinators2.7d
Field Work0.8d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
46.3 days
Coordinators
2.7 days
Over SLA
Field Work
0.8 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Dec 30, 2025
Completed: Nov 15, 2025 (45 days early)
📅
48.4 daysTotal Age
⏱️
46.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
2.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay46.3 days stuck in "Ready for Release"
⏱️
Total Delay2.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
46.3d
Scheduled
2.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/12/2025 RArnold - Suk confirmed this device is hers and Tammy confirmed it is still active. Dispatching to Nkosi for 11/14
11/04/2025 RArnold- Called (646) 647-9268 for Hyesuk Lee. She said the iE33 is going to be traded in. I was going to scheduled this for next week since the FSE will be onsite already. Adding this to the reminder email for the other devices so she can confirm.
09/09/2025 RArnold- Device belongs to Hyesuk Lee. Must be scheduled in Month due
🔧Work Performed
iE33 Ultrasound System - IP 56919588 - SN B0G4QY
🔍Technician Findings
iE33 Ultrasound System - IP 56919588 - SN B0G4QY
⚠️Problem Description
iE33 Ultrasound System - IP 56919588 - SN B0G4QY
📞Call Description
PM - Contract - BG Required PM
📞
Call
Completed Nov 4, 2025
11/04/2025 RArnold- Called (646) 647-9268 for Hyesuk Lee. She said the iE33 is going to be traded in. I was going to scheduled this for next week since the FSE will be onsite already. Adding this to the reminder email for the other devices so she can confirm.
📅
WO-01302108 - PM - Ultrasound - New York - Lenox Hill Hospital
Nov 14, 2025 12:00pm – 5:00pm
Work Order: WO-01302108
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11682987
Location: Lenox Hill Hospital
Address: 107 E 76th St, New York, NY 10021
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: B0G4QY
Contact Name: Hyesuk Lee
Contact Phone: (646) 647-9268
Contact Email: h
Timeline
📋
Work Order Created Sep 5, 5:01 PM
Work Order:WO-01302108
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:22 PM