Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302111 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lenox Hill Hospital — 107 E 76th St, New York NY, 10021

Sep 5, 2025 → Nov 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (29 biz days early)
Active: 45 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Nov 15, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 10, 2025
3 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Sep 10 → Nov 4, 2025
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Entered
Nov 4 → Nov 4, 2025
0 business days (counted)
Running total: 38 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Nov 4 → Nov 13, 2025
6 business days (counted)
Running total: 44 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 13 → Nov 15, 2025
1 business day (counted)
Running total: 45 of ? biz days used
Created: Sep 5, 2025 Completed: Nov 15, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 10 Ready for Release ⏸ Paused 3 —
Sep 10 → Nov 4 Scheduled ▶ Running 38 38
Nov 4 → Nov 4 Entered ▶ Running 0 38
Nov 4 → Nov 13 Scheduled ▶ Running 6 44
Nov 13 → Nov 15 Tech On Site ▶ Running 1 45
Dispatch 0.1d
Holding 3.3d (excluded)
Coordinators 46.0d
Field Work 1.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
3.3 days
Coordinators
46.0 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Nov 15, 2025 (45 days early)
📅
48.4 days Total Age
⏱️
39.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
44.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 39.0 days stuck in "Scheduled"
⏱️
Total Delay 44.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
3.3d
Scheduled
46.0d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/04/2025 RArnold - Sent reminder email and reassigned to Nkosi

09/10/2025 RArnold - Meghan confirmed device and date of 11/13 for Vivian.

09/09/2025 RArnold - Emailed Meghan Matthews11/13 or 11/18 Starting at 9 am for Vivian.

mmatthews1@northwell.edu

tng2@northwell.edu 

🔧 Work Performed
Affiniti CVx Ultrasound System - IP 95930035 - SN USD21R1621
🔍 Technician Findings
Affiniti CVx Ultrasound System - IP 95930035 - SN USD21R1621
⚠️ Problem Description
Affiniti CVx Ultrasound System - IP 95930035 - SN USD21R1621
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302111
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 20m
⏳ 3.8 business days
👷
▶
3 Technician Assigned Sep 10, 10:23 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-13T16:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 4d 17h
🚨 39.0 business days
🆕
▶
4 Status: Entered Nov 4, 9:37 AM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 3m
👷
Technician Assigned by Rebecca Arnold
Technician: Nkosi Wilson
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-11-13T13:00:00.000+0000, 2025-11-13T16:00:00.000+0000
⚠️ 7.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 13, 12:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 2h
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Nov 14, 8:40 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
⏳ 2.4 business days
⏱️
Labor Added Nov 18, 8:55 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 18, 9:04 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 12h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 7h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:42 PM
Invoice Number: SM-247184

Bottlenecks

Scheduled
Duration: 39.0 business days (threshold: 2.0 business days)
Exceeded by 37.0 business days
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 13, 11:00 AM
Created
Sep 5, 5:01 PM
Invoice #
SM-247184

Work Details (5)

Name Type Status Qty Amount Date
WL-03008450 Labor Open 2 $275.00 Nov 14, 8:40 PM
WL-03008451 Labor Open 1 $0.00 Nov 14, 8:40 PM
WL-03008452 Expenses Open 1 $0.00 Nov 14, 8:40 PM
WL-03008453 Expenses Open 1 $0.00 Nov 14, 8:40 PM
WL-03010874 Labor Open 0.016666666666667 $38.00 Nov 18, 8:55 AM

Details