Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302136 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 CVCA Cardiac Care for Pets — 10626 York Road, Suite H, Cockeysville MD, 21030

Sep 5, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (32 biz days early)
Active: 59 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 16, 2025
7 business days (not counted)
59d
▶ Clock Running
Status: Scheduled
Sep 16 → Dec 12, 2025
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 59 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 16 Ready for Release ⏸ Paused 7 —
Sep 16 → Dec 12 Scheduled ▶ Running 59 59
Dec 12 → Dec 12 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Holding 7.3d (excluded)
Coordinators 60.0d
Field Work 0.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
7.3 days
Coordinators
60.0 days
Over SLA
Field Work
0.9 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 12, 2025 (49 days early)
📅
66.4 days Total Age
⏱️
60.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
58.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 60.0 days stuck in "Scheduled"
⏱️
Total Delay 58.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
7.3d
Scheduled
60.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.8d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 RFosbury - received email from Amanda Kost amanda.kost@cvcavets.com asking for a Friday in December. Replied to email confirming FSE onsite December 12th @ 10 a.m.


09/10/2025 Rbailey - Sent 1st attempt email to Amanda Kost amanda.kost@cvcavets.com to propose Allan Klus come onsite December 4 @10

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 100732045 - SN USD22B1555
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302136
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
⚠️ 7.8 business days
👷
▶
3 Technician Assigned Sep 16, 10:29 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-12T16:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 10d 17h
🚨 60.0 business days
🔧
Status: Tech On Site by Allan Klus Dec 12, 10:26 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 87d 0h
⏱️
Labor Added Dec 12, 10:41 AM
Type: Labor
Status: Open
Qty: 3.5
⏱️
▶
2 Labor Added Dec 12, 11:35 AM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 8m
🚗
Travel Added Dec 12, 12:38 PM
Type: Travel
Status: Open
Qty: 143
🏁
Status: Closed by Allan Klus Dec 12, 5:42 PM
From: Completed
To: Closed
Duration in Previous: 6h 7m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Dec 15, 1:08 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Scheduled
Duration: 60.0 business days (threshold: 2.0 business days)
Exceeded by 58.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Dec 12, 11:00 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03035672 Labor Open 3.5 $0.00 Dec 12, 10:41 AM
WL-03035780 Labor Open 1.25 $275.00 Dec 12, 11:35 AM
WL-03035894 Travel Open 143 $0.00 Dec 12, 12:38 PM
WL-03037986 Labor Open 0.016666666666667 $38.00 Dec 15, 1:08 PM

Details