Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302137 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 CVCA Cardiac Care for Pets — 10626 York Road, Suite H, Cockeysville MD, 21030

Sep 5, 2025 → Dec 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (32 biz days early)
Active: 59 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Dec 12, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 16, 2025
7 business days (not counted)
59d
▶ Clock Running
Status: Scheduled
Sep 16 → Dec 12, 2025
59 business days (counted)
Running total: 59 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 12 → Dec 12, 2025
0 business days (counted)
Running total: 59 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 16 Ready for Release ⏸ Paused 7 —
Sep 16 → Dec 12 Scheduled ▶ Running 59 59
Dec 12 → Dec 12 Tech On Site ▶ Running 0 59
Dispatch 0.0d
Holding 7.3d (excluded)
Coordinators 60.0d
Field Work 0.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
7.3 days
Coordinators
60.0 days
Over SLA
Field Work
0.7 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 12, 2025 (49 days early)
📅
66.4 days Total Age
⏱️
60.0d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
58.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 60.0 days stuck in "Scheduled"
⏱️
Total Delay 58.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
7.3d
Scheduled
60.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
3.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 RFosbury - received email from Amanda Kost amanda.kost@cvcavets.com asking for a Friday in December. Replied to email confirming FSE onsite December 12th @ 10 a.m.


09/10/2025 Rbailey - Sent 1st attempt email to Amanda Kost amanda.kost@cvcavets.com to propose Allan Klus come onsite December 4 @10

🔧 Work Performed
Performed all required planned maintenance service activities. Device is within manufacturer’s specifications, except for the upper USB port (on the control table) does not work. Device is returned to service.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 5C Ultrasound System - IP 61868825 - SN USD13C0618
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302137
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
⚠️ 7.8 business days
👷
▶
3 Technician Assigned Sep 16, 10:31 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-12T18:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 10d 17h
🚨 60.0 business days
🔧
Status: Tech On Site by Allan Klus Dec 12, 12:10 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 87d 2h
⏱️
▶
2 Labor Added Dec 12, 1:30 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 22m, 0m
🚗
▶
2 Travel Added Dec 12, 5:16 PM
Travel Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 3.5
⏱️
▶
2 Labor Added Dec 12, 5:55 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 4h 23m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Dec 15, 1:07 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 2h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 48m

Bottlenecks

Scheduled
Duration: 60.0 business days (threshold: 2.0 business days)
Exceeded by 58.0 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Dec 12, 1:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03035956 Labor Open 1.5 $275.00 Dec 12, 1:30 PM
WL-03036328 Travel Open 142 $0.00 Dec 12, 5:16 PM
WL-03036334 Labor Open 3.5 $0.00 Dec 12, 5:19 PM
WL-03036433 Labor Open 0.75 $0.00 Dec 12, 5:55 PM
WL-03037981 Labor Open 0.016666666666667 $38.00 Dec 15, 1:07 PM

Details