Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302179 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Physicians East — 1850 W Arlington Blvd, Greenville NC, 27834

Sep 5, 2025 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 23, 2026
✓ SLA Met (37 biz days early)
Active: 13 biz days
Paused: 106 biz days
🕐 Clock stopped: Completed (Mar 3, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸106d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 11, 2026
106 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 11 → Feb 16, 2026
2 business days (counted)
Running total: 2 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Feb 16 → Mar 3, 2026
11 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 11 Ready for Release ⏸ Paused 106 —
Feb 11 → Feb 16 Ready for Scheduling ▶ Running 2 2
Feb 16 → Mar 3 Scheduled ▶ Running 11 13
Dispatch 0.0d
Holding 106.3d (excluded)
Coordinators 13.9d
Field Work 0.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
106.3 days
Coordinators
13.9 days
Over SLA
Field Work
0.2 days
Created: Sep 5, 2025 Due: Apr 23, 2026 Completed: Mar 3, 2026 (51 days early)
📅
119.4 days Total Age
⏱️
106.3d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
10.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 180 days old
🚨
Primary Delay 106.3 days stuck in "Ready for Release"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
106.3d
Ready for Scheduling
2.9d / 1.0d SLA
Scheduled
11.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/16/2026 SRobinson- Kerri Scott emailed back and confirmed 03/03 at 11:30am for Patty. Dispatching WO and sending a confirmed email back. 

02/11/2026 Rbailey - Rcvd email from vmoore@physicianseast.com confirming devices and looking for dates. Per Planner offering Patty Gordon Mar 3 or 5 @1130. Sending email


01/16/2026 Rbailey - Sent 1st Attempt email to Velinda Moore vmoore@physicianseast.com to confirm devices onsite

🔧 Work Performed
while onsite, performed ULS PM and T&V per instruction successfully. Travel from site. weekly national call with Fady and team.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 117673603 - SN US425B0179
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302179
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 106.8 business days
📅
Status: Ready for Scheduling by Ricky Bailey Feb 11, 11:35 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 158d 19h
⏳ 3.0 business days
🗓️
▶
3 Status: Scheduled Feb 16, 2:17 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Shelby Robinson
Technician: Patricia Gordon
📅
Dispatch Scheduled by Shelby Robinson
Scheduled For: 2026-03-03T16:30:00.000+0000
🚨 11.0 business days
⏱️
▶
2 3x Labor Added Mar 3, 4:05 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 15d 1h
⏱️
Labor Added Mar 3, 5:45 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Patricia Gordon Mar 3, 6:04 PM
From: Completed
To: Closed
Duration in Previous: 1h 58m

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Mar 3, 11:30 AM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03128299 Labor Open 2 $275.00 Mar 3, 4:05 PM
WL-03128300 Labor Open 0.25 $0.00 Mar 3, 4:05 PM
WL-03128301 Travel Open 3 $0.00 Mar 3, 4:05 PM
WL-03128626 Labor Open 1 $0.00 Mar 3, 5:45 PM

Details