Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302230 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Lexington Medical Center — 2720 Sunset Blvd, West Columbia SC, 29169

Sep 5, 2025 → Jan 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (33 biz days early)
Active: 58 biz days
Paused: 26 biz days
🕐 Clock stopped: Completed (Jan 10, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸26d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 14, 2025
26 business days (not counted)
58d
▶ Clock Running
Status: Scheduled
Oct 14 → Jan 9, 2026
58 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 9 → Jan 10, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 5, 2025 Completed: Jan 10, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 14 Ready for Release ⏸ Paused 26 —
Oct 14 → Jan 9 Scheduled ▶ Running 58 58
Jan 9 → Jan 10 Tech On Site ▶ Running 0 58
Dispatch 0.4d
Holding 26.0d (excluded)
Coordinators 58.6d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
26.0 days
Coordinators
58.6 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Feb 28, 2026 Completed: Jan 10, 2026 (49 days early)
📅
84.4 days Total Age
⏱️
58.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
58.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 58.6 days stuck in "Scheduled"
⏱️
Total Delay 58.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
26.0d
Scheduled
58.6d / 2.0d SLA
Tech On Site
0.6d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
1.3d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
12/24/2025 EMartin per FSE POC does not have devices available this week rescheduling for 01/15/26

10/14/2025 EMartin rcvd email from Amanda Baker <AEBaker@lexhealth.org>;  "January 15 at noon and 2pm will work best for the PMs on the ultrasounds. 


Amanda Baker will be the point of contact 803-261-9772 and aebaker@lexhealth.org

 " replied advising FSE in the area at end of Dec asked to send FSE onsite 12/23/25 at noon and 2pm 

10/06/2025 EMartin sent email to Joshua Dial jxdial@lexhealth.org 803-739-3614 for update on devices 

🔧 Work Performed
wait for device to be available. Performed ULS PM and T&V per instruction successfully. Travel from site to home office.
🔍 Technician Findings
ULS PM
⚠️ Problem Description
EPIQ CVx Ultrasound Circular Edition - IP 107743896 - SN USN21B0397
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:01 PM
Work Order: WO-01302230
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:23 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 26.0 business days
👷
▶
3 Technician Assigned Oct 14, 3:31 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 37d 19h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-23T17:00:00.000+0000, 2025-12-23T19:00:00.000+0000
🚨 49.0 business days
📅
Dispatch Scheduled by Erin Martin Dec 24, 10:17 AM
Scheduled For: 2026-01-15T19:00:00.000+0000
🚨 10.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Jan 8, 9:21 AM
Scheduled For: 2026-01-09T19:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Patricia Gordon Jan 9, 2:12 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 86d 23h
⏱️
4x Labor Added Jan 10, 8:55 AM
Type: Labor, Travel
Status: Open
Qty: 1, 1.5, 2.5, 129
✔️
Status: Completed by Patricia Gordon Jan 10, 9:07 AM
From: Tech On Site
To: Completed
Duration in Previous: 18h 55m
🏁
Status: Closed by Patricia Gordon Jan 10, 9:38 AM
From: Completed
To: Closed
Duration in Previous: 30m
⏳ 3.0 business days
⏱️
Labor Added Jan 14, 4:19 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 14, 4:24 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 6h
⏳ 1.9 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:29 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 31m

Bottlenecks

Scheduled
Duration: 58.6 business days (threshold: 2.0 business days)
Exceeded by 56.6 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Jan 9, 2:00 PM
Created
Sep 5, 5:01 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03060648 Labor Open 1 $0.00 Jan 10, 8:55 AM
WL-03060649 Labor Open 1.5 $275.00 Jan 10, 8:55 AM
WL-03060650 Labor Open 2.5 $0.00 Jan 10, 8:55 AM
WL-03060651 Travel Open 129 $0.00 Jan 10, 8:55 AM
WL-03065093 Labor Open 0.016666666666667 $38.00 Jan 14, 4:19 PM

Details