Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302301 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Flushing Hospital & Medical Center — 4500 Parsons Blvd, Flushing NY, 11355

Sep 5, 2025 → Sep 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (61 biz days early)
Active: 0 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Sep 29, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Sep 29, 2025
16 business days (not counted)
▶ Clock Running
Status: Assigned
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Sep 29, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Sep 29 Ready for Release ⏸ Paused 16 —
Sep 29 → Sep 29 Assigned ▶ Running 0 0
Dispatch 0.4d
Holding 16.0d (excluded)
Coordinators 0.0d
Billing 3.8d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
16.0 days
Coordinators
0.0 days
Billing
3.8 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Sep 29, 2025 (92 days early)
📅
16.4 days Total Age
⏱️
16.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
16.0d
Assigned
0.0d / 0.5d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
3.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/26/2025 MNewman - per email response from POC. "We have had multiple issues with the machine, and it is only up now after months of being up and down. It is not personal. At this time, I only want Philips to perform the PM's on our Philips machine. " Fady advised to unshare the WOs.


09/15/2025 RArnold - Troy confrimed he wants Philips FSE to complete PMs. Escalated to Mandy to get sent back to Philips.


09/15/2025 RArnold - Troy Russo emailed back saying "We are requesting Philips perform this year's PM. Please add me as Point of Contact."

Emailed back to confirm that he wants Philips FSE to complete PM.


09/12/2025 Rbailey - Called 718.670.5782 Spoke with Brandi. She attempted to Xfer but call rolled back to Brandi. Advised I was sending Michelle and email to try to confirm devices

mstankes.flushing@jhmc.org

🔧 Work Performed
Planner labor. Multiple attempts to schedule. Customer requesting Philips FSE.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 83562159 - SN USD19C1297
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302301
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 16.0 business days
👷
▶
4 Technician Assigned Sep 29, 12:23 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Mandy Newman
From: Ready for Release
To: Assigned
Duration in Previous: 22d 16h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
✔️
Status: Completed by Mandy Newman
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 30, 1:32 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
⏳ 3.5 business days
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 14h
⏳ 2.0 business days
🧾
Invoice Created Oct 6, 2:23 PM
Invoice Number: SM-242786

Bottlenecks

Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Ready to Bill
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
SM-242786

Work Details (1)

Name Type Status Qty Amount Date
WL-02952969 Labor Open 0.016666666666667 $38.00 Sep 29, 12:27 PM

Details