📍 The Vascular Care Group — 330 Boston Post Rd Suite 240, Darien CT, 06820
Sep 5, 2025 → Dec 19, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (27 biz days early)
Active: 5 biz days
Paused: 66 biz days
🕐 Clock stopped: Tech Off Site (Dec 20, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸66d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Dec 12, 2025
66 business days (not counted)
▶ Clock Running
Status: Scheduled
Dec 12 → Dec 19, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 20, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Sep 5, 2025Tech Off Site: Dec 20, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Dec 12
Ready for Release
⏸ Paused
66
—
Dec 12 → Dec 19
Scheduled
▶ Running
5
5
Dec 19 → Dec 20
Tech On Site
▶ Running
0
5
Dispatch0.0d
Holding66.3d (excluded)
Coordinators6.0d
Field Work1.0d
Billing2.5d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
66.3 days
Coordinators
6.0 days
Over SLA
Field Work
1.0 days
Billing
2.5 days
Over SLA
Created: Sep 5, 2025
Due: Jan 30, 2026
Completed: Dec 20, 2025 (41 days early)
📅
71.4 daysTotal Age
⏱️
66.3d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
5.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay66.3 days stuck in "Ready for Release"
⏱️
Total Delay5.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
66.3d
Scheduled
6.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
2.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/19/2025 Brod - sent email to Kristen Gigantiello <kgigantiello@thevascularcaregroup.com> to have joseph nuovo onsite for 12/05/2025.
10/01/2025 Rbailey - Called 917.327.4881 to speak with Kristen. She spoke with me and Advised she is out on Maternity, but was able to Confirm the Address of this device is at 330 Post Rd Darien, CT 06820. UPDATING ADDRESS. She also advised that this Device is already scheduled on December 10th through Philips
10/01/2025 Rbailey - Called 774.480.1600 at Vascular Care Specialists 830 Oak St # 200W, Brockton, MA 02301. Spoke with Alexis. She took my info to give it to Stephanie the Office Manager.
10/01/2025 Rbailey - Called 508.427.3000 for Caritas Good Samaritan Med 830 Oak St # 105W, Brockton, MA 02301. Asked for BioMed. Xfer'd and spoke with Mark. He did not see this device in his system
09/30/2025 YEspino Called 508-427-3000 to verify the PM info sent in. Asked to be transferred over to the biomed dept, Was able to speak to a worker and then he placed me on hold then the call was dropped.
09/10/2025 YEspino Called 917-327-4881 to speak to Kristen Gigantiello to verify the Pm info sent in. Was able to speak to Kristen and she advised she does not work for the site.
🔧Work Performed
PM
🔍Technician Findings
Device has artifacts while scanning in color with linear transducers. All other tests passed. Conditional PM pass.
⚠️Problem Description
EPIQ 7 Ultrasound System - IP 79171282 - SN USD18B1121
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Dec 26, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
PM – EV300
i. Tools: Certifier, multimeter, electrical safety analyzer,) - YES
ii. Prontoforms – uploaded and correct template - YES
iii. DRPTA – uploaded - YES
iv. CSR – signed and uploaded to ServiceMax - YES
v. EMSAR Requirements (do not include in task subject count): - Picture of device- YES
📞
Call
Completed Oct 2, 2025
10/02/2025 Rbailey - Rcvd call from Stephanie. She advised she did not know the serial number of the device at her location. I advised that I spoke with Kristen
📞
Call
Completed Oct 1, 2025
10/01/2025 Rbailey - Called 917.327.4881 to speak with Kristen. She spoke with me and Advised she is out on Maternity, but was able to Confirm the Address of this device is at 330 Post Rd Darien, CT 06820. UPDATING ADDRESS. She also advised that this Device is already scheduled on December 10th through Philips
📞
Call
Completed Oct 1, 2025
10/01/2025 Rbailey - Called 774.480.1600 at Vascular Care Specialists 830 Oak St # 200W, Brockton, MA 02301. Spoke with Alexis. She took my info to give it to Stephanie the Office Manager.
📞
Call
Completed Oct 1, 2025
10/01/2025 Rbailey - Called 508.427.3000 for Caritas Good Samaritan Med 830 Oak St # 105W, Brockton, MA 02301. Asked for BioMed. Xfer'd and spoke with Mark. He did not see this device in his system
📞
Live Call_No Answer Unable to Leave Message
Completed Sep 30, 2025
09/30/2025 YEspino Called 508-427-3000 to verify the PM info sent in. Asked to be transferred over to the biomed dept, Was able to speak to a worker and then he placed me on hold then the call was dropped.
📞
Live Call_ Left Message
Completed Sep 10, 2025
09/10/2025 YEspino Called 917-327-4881 to speak to Kristen Gigantiello to verify the Pm info sent in. Was able to speak to Kristen and she advised she does not work for the site.
📅
WO-01302438 - PM - Ultrasound - Darien - The Vascular Care Group
Dec 18, 2025 7:00pm – 7:00pm
Work Order: WO-01302438
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12032631
Location: The Vascular Care Group
Address: 330 Boston Post Rd Suite 240, Darien, CT 06820
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USD18B1121
Contact Name:
Contact Phone:
Contact Email:
Due
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302438
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:20 PM