Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302504 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Medical Center Vineland — 3200 College Dr, Vineland NJ, 08360

Sep 5, 2025 → Mar 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (18 biz days early)
Active: 76 biz days
Paused: 44 biz days
🕐 Clock stopped: Completed (Mar 4, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸44d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Nov 7, 2025
44 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 7 → Nov 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
69d
▶ Clock Running
Status: Scheduled
Nov 7 → Feb 23, 2026
69 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 69 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 23 → Mar 2, 2026
5 business days (counted)
Running total: 74 of ? biz days used
▶ Clock Running
Status: Scheduled
Mar 2 → Mar 4, 2026
2 business days (counted)
Running total: 76 of ? biz days used
Created: Sep 5, 2025 Completed: Mar 4, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Nov 7 Ready for Release ⏸ Paused 44 —
Nov 7 → Nov 7 Assigned ▶ Running 0 0
Nov 7 → Feb 23 Scheduled ▶ Running 69 69
Feb 23 → Feb 23 Entered ▶ Running 0 69
Feb 23 → Mar 2 Ready for Scheduling ▶ Running 5 74
Mar 2 → Mar 4 Scheduled ▶ Running 2 76
Dispatch 0.0d
Holding 44.3d (excluded)
Coordinators 77.7d
Field Work 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
44.3 days
Coordinators
77.7 days
Over SLA
Field Work
0.0 days
Created: Sep 5, 2025 Due: Mar 30, 2026 Completed: Mar 4, 2026 (26 days early)
📅
119.6 days Total Age
⏱️
70.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
72.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Closed • 180 days old
🚨
Primary Delay 70.0 days stuck in "Scheduled"
⏱️
Total Delay 72.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
44.3d
Scheduled
72.0d / 2.0d SLA
Ready for Scheduling
5.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/02/2026 Rbailey - Rcvd Email reply from Christina fuscellaroc@ihn.org advising that Jason can Come onsite 3/5 @ 10am. Dispatching WO and sending email


02/23/2026 RFosbury working to reschedule due to weather. Emailed Fuscellaro, Christina <FuscellaroC@ihn.org> proposing March 3rd at 10 AM

02/16/2026 Rbailey - Sent Reminder email 1 week prior


11/07/2025 Cever received email from Fuscellaro, Christina <FuscellaroC@ihn.org> confirming FSE onsite for Feb 23rd at 2:30

11/03/2025 Cever sent email to Fuscellaro, Christina <FuscellaroC@ihn.org> with date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 75565098 - SN US418C0427
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302504
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 44.8 business days
👷
▶
3 Technician Assigned Nov 7, 9:35 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 62d 17h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-23T19:30:00.000+0000
🚨 70.0 business days
🆕
Status: Entered by Rich Fosbury Feb 23, 1:22 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 108d 3h, 0m
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Mar 2, 1:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ricky Bailey
Scheduled For: 2026-03-03T15:00:00.000+0000
🗓️
Status: Scheduled by Ricky Bailey
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 23h
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Mar 3, 8:54 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Jason Yenser
From: Scheduled
To: Completed
Duration in Previous: 1d 7h
🏁
Status: Closed by Jason Yenser Mar 3, 9:05 PM
From: Completed
To: Closed
Duration in Previous: 8m

Bottlenecks

Scheduled
Duration: 70.0 business days (threshold: 2.0 business days)
Exceeded by 68.0 business days
Ready for Scheduling
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Mar 3, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03128987 Labor Open 3 $0.00 Mar 3, 8:54 PM
WL-03128988 Labor Open 1.5 $275.00 Mar 3, 8:54 PM
WL-03128989 Labor Open 1.5 $0.00 Mar 3, 8:54 PM
WL-03128990 Travel Open 104 $0.00 Mar 3, 8:54 PM
WL-03128991 Travel Open 79 $0.00 Mar 3, 8:54 PM

Details