📍 Caremount Medical P C — 30 Columbia St, Poughkeepsie NY, 12601
Sep 5, 2025 → Jan 17, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 28, 2026
✓ SLA Met (28 biz days early)
Active: 65 biz days
Paused: 24 biz days
🕐 Clock stopped: Completed (Jan 18, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 8, 2025
23 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Oct 8 → Oct 21, 2025
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 10 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Oct 23 → Oct 24, 2025
1 business day (not counted)
55d
▶ Clock Running
Status: Scheduled
Oct 24 → Jan 16, 2026
55 business days (counted)
Running total: 65 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 18, 2026
0 business days (counted)
Running total: 65 of ? biz days used
Created: Sep 5, 2025Completed: Jan 18, 2026
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 7
Created
▶ Running
0
0
Sep 7 → Oct 8
Ready for Release
⏸ Paused
23
—
Oct 8 → Oct 8
Ready for Scheduling
▶ Running
0
0
Oct 8 → Oct 21
Scheduled
▶ Running
8
8
Oct 21 → Oct 21
Entered
▶ Running
0
8
Oct 21 → Oct 23
Ready for Scheduling
▶ Running
2
10
Oct 23 → Oct 24
Ready for Release
⏸ Paused
1
—
Oct 24 → Jan 16
Scheduled
▶ Running
55
65
Jan 16 → Jan 18
Tech On Site
▶ Running
0
65
Dispatch0.4d
Holding25.0d (excluded)
Coordinators68.1d
Field Work1.0d
Billing1.3d
✓ SLA Met
Dispatch
0.4 days
Holding(excluded from total)
25.0 days
Coordinators
68.1 days
Over SLA
Field Work
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Feb 28, 2026
Completed: Jan 18, 2026 (41 days early)
📅
89.4 daysTotal Age
⏱️
56.0d in ScheduledLongest Stage
🔄
11 transitionsStatus Changes
⚠️
65.1d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay56.0 days stuck in "Scheduled"
⏱️
Total Delay65.1 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
25.0d
Ready for Scheduling
3.1d / 1.0d SLA
Scheduled
65.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.6d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/24/2025 Cever received email from lperrini@paramount.com advising Jan 16th starting at 9 a.m. would work for these 3
10/23/2025 Cever working with Perrini, Lauren for all devices due for Nov dec and Jan for her network. 10/16/2025 Cever working with Perrini, Lauren for scheduling all site location due Nov-Jan
🔧Work Performed
EPIQ 5 Ultrasound System - IP 62350668 - SN US314C0445
🔍Technician Findings
EPIQ 5 Ultrasound System - IP 62350668 - SN US314C0445
⚠️Problem Description
EPIQ 5 Ultrasound System - IP 62350668 - SN US314C0445
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jan 26, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom -YES
b. Prontoforms – uploaded and correct template -YES
c. CSR – signed and uploaded to ServiceMax-YES
📧
Email_Scheduled
Completed Oct 8, 2025
10/08/2025 Rbailey - Rcvd Email from Lauren Perrini lperrini@caremount.com. She advised that Date and Time works for Jeffry January 22, 2025 @ 10. Sending Email. Advising Planner
📧
Email: Authorized Service Partner, Philips ULS Preventive Maintenance - Caremount Medical P C - Poughkeepsie, NY - WO-12942932
Completed Oct 7, 2025
To: lperrini@caremount.com
CC: cristina.everetts@emsar.com; central.scheduling@emsar.com; ricky.bailey@emsar.com
BCC: ricky.bailey@emsar.com
Attachment: ASP Authorization Letter EMSAR 10-02-2025 - signed.pdf
Subject: Authorized Service Partner, Philips ULS Preventive Maintenance - Caremount Medical P C - Poughkeepsie, NY - WO-12942932
Body:
Hello Lauren,
I am assisting Cristina Everetts and we are wanting to see if you could confirm the below devices and also schedule the PMs as well.
We w
📅
WO-01302511 - PM - Ultrasound - Poughkeepsie - Caremount Medical P C
Jan 16, 2026 11:00am – 1:00pm
Work Order: WO-01302511
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12942932
Location: Caremount Medical P C
Address: 30 Columbia St, Poughkeepsie, NY 12601
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: US314C0445
Contact Name: LAUREN PERRINI
Contact Phone: 845-202-6098
Con
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302511
Type:PM
Priority:PC
⏳0.9 business days
✅
Status: Ready for Release by Mandy NewmanSep 6, 8:21 PM
From:Entered
To:Ready for Release
Duration in Previous:1d 3h
🚨23.0 business days
📅
Status: Ready for Scheduling by Ricky BaileyOct 8, 9:08 AM