Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302527 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Middlesex Hospital — 28 Crescent St, Middletown CT, 06457

Sep 5, 2025 → Feb 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 17, 2026
✓ SLA Met (41 biz days early)
Active: 0 biz days
Paused: 111 biz days
🕐 Clock stopped: Completed (Feb 19, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸111d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Feb 19, 2026
111 business days (not counted)
▶ Clock Running
Status: Assigned
Feb 19 → Feb 19, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 5, 2025 Completed: Feb 19, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Feb 19 Ready for Release ⏸ Paused 111 —
Feb 19 → Feb 19 Assigned ▶ Running 0 0
Dispatch 0.0d
Holding 111.3d (excluded)
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
111.3 days
Billing
1.5 days
Over SLA
Created: Sep 5, 2025 Due: Apr 17, 2026 Completed: Feb 19, 2026 (57 days early)
📅
111.4 days Total Age
⏱️
111.3d in Ready for Release Longest Stage
🔄
4 transitions Status Changes
⚠️
0.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay 111.3 days stuck in "Ready for Release"
⏱️
Total Delay 0.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
111.3d
Closed
0.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
02/13/2026 mklose emailed Nathan EL to sign. 02/02/2026 mklose emailed Nathan all devices for update 01/26/2026 DMalloy - First Contact email sent to customer confirming the device location, serial number and proposed a date and time for a visit.  nathan.renouf@midhosp.org andy.dellavalle@midhosp.org
🔧 Work Performed
Exception Letter
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 118069587 - SN US325B1808
📞 Call Description
PM - Warranty - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302527
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 111.8 business days
⏱️
▶
3 Labor Added Feb 19, 2:52 PM
Labor Added → Status: Assigned → Technician Assigned
👷
Status: Assigned by Megan Klose
From: Ready for Release, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 166d 22h, 0m
👷
Technician Assigned by Megan Klose
Technician: Fady Messak
📄
Status: Ready to Bill by Timothy Amburgey Feb 19, 3:07 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14m
💰
Status: Invoiced by Josh Longway Feb 20, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 53m

Bottlenecks

Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
N/A
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03112236 Labor Open 0.016666666666667 $38.00 Feb 19, 2:52 PM

Details