Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302574 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Penn Cardiology Vineland — 1076 E Chestnut Ave, Vineland NJ, 08360

Sep 5, 2025 → Feb 9, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (34 biz days early)
Active: 52 biz days
Paused: 52 biz days
🕐 Clock stopped: Completed (Feb 9, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸52d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Nov 20, 2025
52 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Nov 20 → Nov 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
52d
▶ Clock Running
Status: Scheduled
Nov 20 → Feb 9, 2026
52 business days (counted)
Running total: 52 of ? biz days used
Created: Sep 5, 2025 Completed: Feb 9, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Nov 20 Ready for Release ⏸ Paused 52 —
Nov 20 → Nov 20 Ready for Scheduling ▶ Running 0 0
Nov 20 → Feb 9 Scheduled ▶ Running 52 52
Dispatch 0.0d
Holding 52.3d (excluded)
Coordinators 53.0d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
52.3 days
Coordinators
53.0 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Mar 30, 2026 Completed: Feb 9, 2026 (49 days early)
📅
104.4 days Total Age
⏱️
53.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
53.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 53.0 days stuck in "Scheduled"
⏱️
Total Delay 53.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
52.3d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
53.0d / 2.0d SLA
Closed
3.2d / 1.0d SLA
07e-Partial Project
0.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/20/2025 Mklose called 856-692-7979; spoke to Jeanette, confirmed Jason on Feb 9th @11:30 

11/10/2025 Mklose sent 1st attempt email to offered Feb 9th at 12:00 pm Colleen.Willett@Pennmedicine.upenn.edu; dorothy.crowell@pennmediceine.upenn.edu; jeanette.corbitt@pennmedicine.upenn.edu 

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 101115840 - SN US123B1819
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302574
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 52.8 business days
📅
Status: Ready for Scheduling by Megan Klose Nov 20, 11:15 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 75d 18h
👷
▶
3 Technician Assigned Nov 20, 11:21 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-02-09T16:15:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5m
🚨 53.0 business days
⏱️
3x Labor Added Feb 9, 4:17 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 3, 133
✔️
Status: Completed by Jason Yenser Feb 9, 5:40 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 81d 6h, 0m
⏳ 3.8 business days
⏱️
Labor Added Feb 12, 9:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 12, 9:32 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 15h
📄
Status: Ready to Bill by Timothy Amburgey Feb 12, 3:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6h 19m
💰
Status: Invoiced by Josh Longway Feb 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 9m

Bottlenecks

Scheduled
Duration: 53.0 business days (threshold: 2.0 business days)
Exceeded by 51.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 9, 11:15 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03098019 Labor Open 1.5 $275.00 Feb 9, 4:17 PM
WL-03098020 Labor Open 3 $0.00 Feb 9, 4:17 PM
WL-03098022 Travel Open 133 $0.00 Feb 9, 4:17 PM
WL-03102632 Labor Open 0.016666666666667 $38.00 Feb 12, 9:26 AM

Details