📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032
Sep 5, 2025 → Dec 1, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (20 biz days early)
Active: 40 biz days
Paused: 17 biz days
🕐 Clock stopped: Tech Off Site (Dec 1, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 30, 2025
17 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Sep 30 → Dec 1, 2025
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 5, 2025Tech Off Site: Dec 1, 2025
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Sep 30
Ready for Release
⏸ Paused
17
—
Sep 30 → Sep 30
Ready for Scheduling
▶ Running
0
0
Sep 30 → Dec 1
Scheduled
▶ Running
40
40
Dec 1 → Dec 1
Tech On Site
▶ Running
0
40
Dispatch0.0d
Holding17.3d (excluded)
Coordinators40.4d
Field Work0.3d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
17.3 days
Coordinators
40.4 days
Over SLA
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Dec 30, 2025
Completed: Dec 1, 2025 (29 days early)
📅
57.4 daysTotal Age
⏱️
40.4d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
39.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay40.4 days stuck in "Scheduled"
⏱️
Total Delay39.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.3d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
40.4d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Closed
1.7d / 1.0d SLA
07e-Partial Project
2.7d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
09/30/2025 Rbailey - Called 860.490.1595 Spoke with Fred Evarts. He said that we could plan on Joseph Nuovo coming Dec 1 to complete these. Sending email and Advising Planner
09/24/2025 Rbailey - Called 860.679.5530 NA This is the Vascular Lab. Left VM for FU
09/24/2025 Rbailey - Called 860.490.1595 Got the VM for Fred Evarts in CE, but the Mailbox was full and unable to leave message
09/17/2025 Brod - sent email to evarts@uchc.edu to have FSE joseph nuovo onsite for 12/01 @ 9 am
🔧Work Performed
PM
🔍Technician Findings
Device passed all PM tests.
⚠️Problem Description
EPIQ CVx Ultrasound System - IP 83652662 - SN USD19B1244
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Dec 9, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📅
WO-01302613 - PM - Ultrasound - Farmington - University Of Connecticut HealthCenter
Nov 30, 2025 7:00pm – 7:00pm
Work Order: WO-01302613
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-11861243
Location: University Of Connecticut HealthCenter
Address: 263 Farmington Ave, Farmington, CT 06032
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: USD19B1244
Contact Name: Fred Evarts
Contact Phone:
Timeline
📋
Work Order Created Sep 5, 5:02 PM
Work Order:WO-01302613
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:19 PM