Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302614 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032

Sep 5, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (24 biz days early)
Active: 36 biz days
Paused: 17 biz days
🕐 Clock stopped: Tech Off Site (Nov 21, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 30, 2025
17 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
36d
▶ Clock Running
Status: Scheduled
Sep 30 → Nov 21, 2025
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 21, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Nov 21, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 30 Ready for Release ⏸ Paused 17 —
Sep 30 → Sep 30 Ready for Scheduling ▶ Running 0 0
Sep 30 → Nov 21 Scheduled ▶ Running 36 36
Nov 21 → Nov 21 Tech On Site ▶ Running 0 36
Nov 21 → Nov 21 Scheduled ▶ Running 0 36
Nov 21 → Nov 21 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Holding 17.3d (excluded)
Coordinators 36.4d
Field Work 0.7d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.3 days
Coordinators
36.4 days
Over SLA
Field Work
0.7 days
Billing
0.5 days
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Nov 21, 2025 (39 days early)
📅
53.4 days Total Age
⏱️
36.3d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
34.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 21, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 36.3 days stuck in "Scheduled"
⏱️
Total Delay 34.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.3d
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
36.3d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Completed
0.2d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 Rbailey - Called 860.490.1595 Spoke with Fred Evarts. He said that we could plan on Joseph Nuovo coming Dec 1 to complete these. Sending email and Advising Planner


09/24/2025 Rbailey - Called 860.679.5530 NA This is the Vascular Lab. Left VM for FU


09/24/2025 Rbailey - Called 860.490.1595 Got the VM for Fred Evarts in CE, but the Mailbox was full and unable to leave message


09/17/2025 Brod - sent email to evarts@uchc.edu to have FSE joseph nuovo onsite for 12/01 @ 9 am

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 83652663 - SN USD19B1245
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302614
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 17.8 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 30, 5:00 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 24d 23h
👷
▶
3 Technician Assigned Sep 30, 5:12 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12m
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-01T00:00:00.000+0000, 2025-12-01T06:00:00.000+0000, 2025-12-01T14:00:00.000+0000
🚨 36.8 business days
🔧
Status: Tech On Site by Joseph Nuovo Nov 21, 11:59 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 51d 19h
🗓️
▶
3 Status: Scheduled Nov 21, 3:30 PM
Status: Scheduled → Dispatch Scheduled → 6x Labor Added
📅
Dispatch Scheduled by Joseph Nuovo
Scheduled For: 2025-11-21T16:00:00.000+0000
⏱️
6x Labor Added
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.25, 1.75, 102
🚗
▶
2 Status: Tech Off Site Nov 21, 3:36 PM
Status: Tech Off Site → Status: Completed
✔️
Status: Completed by Joseph Nuovo
From: Tech Off Site
To: Completed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Nov 21, 5:35 PM
Labor Added → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 1h 58m
⏳ 1.8 business days
⏱️
▶
2 Labor Added Nov 24, 2:30 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 20h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Scheduled
Duration: 36.3 business days (threshold: 2.0 business days)
Exceeded by 34.3 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Nov 21, 11:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (8)

Name Type Status Qty Amount Date
WL-03016642 Labor Open 2.25 $0.00 Nov 21, 3:34 PM
WL-03016643 Labor Open 1.75 $275.00 Nov 21, 3:34 PM
WL-03016644 Labor Open 2 $0.00 Nov 21, 3:34 PM
WL-03016645 Expenses Open 1 $0.00 Nov 21, 3:34 PM
WL-03016646 Travel Open 102 $0.00 Nov 21, 3:34 PM
WL-03016647 Travel Open 102 $0.00 Nov 21, 3:34 PM
WL-03016940 Labor Open 1.75 $0.00 Nov 21, 5:35 PM
WL-03018673 Labor Open 0.016666666666667 $38.00 Nov 24, 2:30 PM

Details