Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302617 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 University Of Connecticut HealthCenter — 263 Farmington Ave, Farmington CT, 06032

Sep 5, 2025 → Dec 1, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (40 biz days early)
Active: 41 biz days
Paused: 17 biz days
🕐 Clock stopped: Tech Off Site (Dec 2, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 30, 2025
17 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 30 → Sep 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
40d
▶ Clock Running
Status: Scheduled
Sep 30 → Dec 1, 2025
40 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 1 → Dec 2, 2025
1 business day (counted)
Running total: 41 of ? biz days used
Created: Sep 5, 2025 Tech Off Site: Dec 2, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 30 Ready for Release ⏸ Paused 17 —
Sep 30 → Sep 30 Ready for Scheduling ▶ Running 0 0
Sep 30 → Dec 1 Scheduled ▶ Running 40 40
Dec 1 → Dec 2 Tech On Site ▶ Running 1 41
Dispatch 0.0d
Holding 17.3d (excluded)
Coordinators 40.4d
Field Work 0.5d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.3 days
Coordinators
40.4 days
Over SLA
Field Work
0.5 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 2, 2025 (59 days early)
📅
57.5 days Total Age
⏱️
40.3d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
38.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 40.3 days stuck in "Scheduled"
⏱️
Total Delay 38.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.3d
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
40.3d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 Rbailey - Called 860.490.1595 Spoke with Fred Evarts. He said that we could plan on Joseph Nuovo coming Dec 1 to complete these. Sending email and Advising Planner


09/30/2025 Rbailey - Called 860.490.1595 Spoke with Fred Evarts. He said that we could plan on Joseph Nuovo coming Dec 1 to complete these. Sending email and Advising Planner


9/24/2025 Rbailey - Called 860.679.5530 NA This is the Vascular Lab. Left VM for FU


09/24/2025 Rbailey - Called 860.490.1595 Got the VM for Fred Evarts in CE, but the Mailbox was full and unable to leave message


09/17/2025 Brod - sent email to evarts@uchc.edu to have FSE joseph nuovo onsite for 12/01 @ 9 am

🔧 Work Performed
PM
🔍 Technician Findings
Device passed all PM tests.
⚠️ Problem Description
EPIQ CVx Ultrasound System - IP 98970881 - SN USD22B0264
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302617
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 17.8 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 30, 5:00 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 24d 23h
👷
▶
3 Technician Assigned Sep 30, 5:33 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-12-01T00:00:00.000+0000, 2025-12-01T06:00:00.000+0000, 2025-12-01T20:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 33m
🚨 40.8 business days
🔧
Status: Tech On Site by Joseph Nuovo Dec 1, 3:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 61d 23h
⏱️
3x Labor Added Dec 1, 7:27 PM
Type: Labor, Travel
Status: Open
Qty: 1.25, 102
🚗
Status: Tech Off Site by Joseph Nuovo Dec 1, 7:35 PM
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 3h 48m, 0m
🏁
Status: Closed by Joseph Nuovo Dec 1, 7:44 PM
From: Completed
To: Closed
Duration in Previous: 8m
⏱️
▶
2 Labor Added Dec 2, 1:56 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 15m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 2h
💰
Status: Invoiced by Josh Longway Dec 5, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number: SM-248253

Bottlenecks

Scheduled
Duration: 40.3 business days (threshold: 2.0 business days)
Exceeded by 38.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Joseph Nuovo
Scheduled
Dec 1, 3:00 PM
Created
Sep 5, 5:02 PM
Invoice #
SM-248253

Work Details (4)

Name Type Status Qty Amount Date
WL-03022913 Labor Open 1.25 $275.00 Dec 1, 7:27 PM
WL-03022914 Labor Open 2 $0.00 Dec 1, 7:27 PM
WL-03022915 Travel Open 102 $0.00 Dec 1, 7:27 PM
WL-03023689 Labor Open 0.016666666666667 $38.00 Dec 2, 1:56 PM

Details