Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302678 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Whitesquare Vascular Surgery Pa — 5233 King ave. Suite 100, Baltimore MD, 21237

Sep 5, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (27 biz days early)
Active: 36 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 25, 2025
14 business days (not counted)
36d
▶ Clock Running
Status: Scheduled
Sep 25 → Nov 18, 2025
36 business days (counted)
Running total: 36 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 36 of ? biz days used
Created: Sep 5, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 25 Ready for Release ⏸ Paused 14 —
Sep 25 → Nov 18 Scheduled ▶ Running 36 36
Nov 18 → Nov 18 Tech On Site ▶ Running 0 36
Dispatch 0.0d
Holding 14.3d (excluded)
Coordinators 37.0d
Field Work 0.3d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
14.3 days
Coordinators
37.0 days
Over SLA
Field Work
0.3 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Nov 18, 2025 (42 days early)
📅
50.4 days Total Age
⏱️
37.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
35.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 37.0 days stuck in "Scheduled"
⏱️
Total Delay 35.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
14.3d
Scheduled
37.0d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.1d / 1.0d SLA
Tech Off Site
0.1d / 2.0d SLA
Closed
1.4d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/25/2025 RFosbury - rec'd email from Stephanie Allen @ seidlss@yahoo.com confirming FSE onsite for Nov 18th and 19th. Dispatching to Allan Klus.

09/24/2025 RFosbury - send f/u email to Stephanie Allen @ seidlss@yahoo.com - Also had ahmad_abu-ghaida@live.com listed as alt. email, but ahmad_abu-ghaida@live.com is undeliverable


09/10/2025 Rbailey - Sent 1st Attempt Email to Stephanie Allen seidlss@yahoo.com to propose Jason Yenser Nov 19 and 20 @10

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 72173527 - SN US517C1015
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302678
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 14.8 business days
👷
▶
3 Technician Assigned Sep 25, 10:40 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-18T19:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 19d 17h
🚨 31.0 business days
💵
Expenses Added Nov 7, 12:37 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
🔧
Status: Tech On Site by Allan Klus Nov 18, 1:20 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 54d 3h
⏱️
▶
2 Labor Added Nov 18, 2:28 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site
To: Completed
Duration in Previous: 1h 8m
🚗
▶
2 Status: Tech Off Site Nov 18, 2:59 PM
Status: Tech Off Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
🚗
Travel Added Nov 18, 3:10 PM
Type: Travel
Status: Open
Qty: 3
⏱️
▶
2 Labor Added Nov 18, 3:30 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 31m
⏱️
Labor Added Nov 19, 8:33 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 19, 8:40 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 9m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 8h
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:37 PM
Invoice Number: SM-247196

Bottlenecks

Scheduled
Duration: 37.0 business days (threshold: 2.0 business days)
Exceeded by 35.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 18, 2:00 PM
Created
Sep 5, 5:02 PM
Invoice #
SM-247196

Work Details (6)

Name Type Status Qty Amount Date
WL-02999872 Expenses Open 1 $0.00 Nov 7, 12:37 PM
WL-03011440 Labor Open 1.5 $275.00 Nov 18, 2:28 PM
WL-03011485 Labor Open 0.25 $0.00 Nov 18, 3:01 PM
WL-03011505 Travel Open 3 $0.00 Nov 18, 3:10 PM
WL-03011558 Labor Open 0.5 $0.00 Nov 18, 3:30 PM
WL-03012713 Labor Open 0.016666666666667 $38.00 Nov 19, 8:33 AM

Details