Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302702 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Advanced Radiology Partners — 2876 Main St, Stratford CT, 06614

Sep 5, 2025 → Jan 15, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 8 biz days
Paused: 81 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jan 6, 2026
81 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 6 → Jan 15, 2026
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 8 of ? biz days used
Created: Sep 5, 2025 Completed: Jan 16, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Jan 6 Ready for Release ⏸ Paused 81 —
Jan 6 → Jan 15 Scheduled ▶ Running 7 7
Jan 15 → Jan 16 Tech On Site ▶ Running 1 8
Dispatch 0.0d
Holding 81.3d (excluded)
Coordinators 7.8d
Field Work 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
81.3 days
Coordinators
7.8 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Jan 16, 2026 (14 days early)
📅
88.7 days Total Age
⏱️
81.3d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
9.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay 81.3 days stuck in "Ready for Release"
⏱️
Total Delay 9.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
81.3d
Scheduled
7.8d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/06/2026 Mklose Casey Ashe returned my call, confirm April January 15th @12:30. dispatched. 


1/05/2025 MKlose called Casey and Erica, LVM. sent email to both. 


12/29/2025 Rbailey - Called 203.506.0846 NA Got VM for Erica Smith. Left VM for FU


11/11/2025 Rbailey - Called 203.506.0846 NA Left VM for Erica Smith for FU. Sending Email as well erica.smith@adrad.com


09/17/2025 Brod - Customer on Service Hold

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 107743673 - SN USD23B0333
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302702
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 81.8 business days
👷
▶
3 Technician Assigned Jan 6, 12:38 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-15T17:30:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Release
To: Scheduled
Duration in Previous: 122d 20h
⚠️ 8.0 business days
🔧
Status: Tech On Site by April Nuovo Jan 15, 3:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 9d 3h
⏱️
3x Labor Added Jan 15, 4:36 PM
Type: Labor, Travel
Status: Open
Qty: 0.75, 1.5, 40
✔️
Status: Completed by April Nuovo Jan 15, 9:22 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 5h 32m, 0m
⏳ 4.3 business days
⏱️
Labor Added Jan 22, 9:09 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 22, 9:18 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 6d 11h
📄
Status: Ready to Bill by Timothy Amburgey Jan 22, 4:33 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 15m
💰
Status: Invoiced by Josh Longway Jan 23, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 27m

Bottlenecks

Scheduled
Duration: 7.8 business days (threshold: 2.0 business days)
Exceeded by 5.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Jan 15, 12:30 PM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03066797 Labor Open 0.75 $0.00 Jan 15, 4:36 PM
WL-03066798 Labor Open 1.5 $275.00 Jan 15, 4:36 PM
WL-03066799 Travel Open 40 $0.00 Jan 15, 4:36 PM
WL-03074704 Labor Open 0.016666666666667 $38.00 Jan 22, 9:09 AM

Details