Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302734 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 St Anthony Community Hospital — 15 Maple Ave, Warwick NY, 10990

Sep 5, 2025 → Dec 20, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (27 biz days early)
Active: 51 biz days
Paused: 20 biz days
🕐 Clock stopped: Completed (Dec 20, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸20d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Oct 3, 2025
20 business days (not counted)
51d
▶ Clock Running
Status: Scheduled
Oct 3 → Dec 19, 2025
51 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Entered
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 19 → Dec 19, 2025
0 business days (counted)
Running total: 51 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 19 → Dec 20, 2025
0 business days (counted)
Running total: 51 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 20, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Oct 3 Ready for Release ⏸ Paused 20 —
Oct 3 → Dec 19 Scheduled ▶ Running 51 51
Dec 19 → Dec 19 Entered ▶ Running 0 51
Dec 19 → Dec 19 Assigned ▶ Running 0 51
Dec 19 → Dec 19 Scheduled ▶ Running 0 51
Dec 19 → Dec 20 Tech On Site ▶ Running 0 51
Dispatch 0.4d
Holding 20.0d (excluded)
Coordinators 52.1d
Field Work 0.5d
Billing 2.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
20.0 days
Coordinators
52.1 days
Over SLA
Field Work
0.5 days
Billing
2.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 20, 2025 (41 days early)
📅
71.4 days Total Age
⏱️
51.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
51.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 51.9 days stuck in "Scheduled"
⏱️
Total Delay 51.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
20.0d
Scheduled
52.1d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/03/2025 Brod - received email from Kimberly confirming either date for FSE. dispatching for 01/08.


09/30/2025 Brod - called 8459875300 left message for kimberly to have FSE onsite for 01/02, followed up in email to kimberly.connelly@wmchealth.org


09/24/2025 Rbailey - Rcvd email from Kimberly Connelly advising that this device is at 15 Maple Ave


09/23/2025 Rbailey - Called 845.987.5300 NA Left VM also sent email to Kimberly Connelly to confirm the location of this device

kimberly.connelly@wmchealth.org

🔧 Work Performed
Affiniti 70 Ultrasound System - IP 72543229 - SN US617F0995
🔍 Technician Findings
Affiniti 70 Ultrasound System - IP 72543229 - SN US617F0995
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 72543229 - SN US617F0995
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302734
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 20.0 business days
👷
▶
4 Technician Assigned Oct 3, 12:52 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-08T06:00:00.000+0000, 2026-01-08T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 26d 16h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-08T15:00:00.000+0000
🚨 52.0 business days
🆕
▶
3 Status: Entered Dec 19, 1:06 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Mandy Newman
Technician: a0h6e00000IIAuiAAH, Nkosi Wilson
📅
Dispatch Scheduled by Mandy Newman
Scheduled For: 2025-12-19T13:00:00.000+0000
🔧
Status: Tech On Site by Nkosi Wilson Dec 19, 2:54 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 47m
⏳ 1.0 business days
⏱️
▶
2 2x Labor Added Dec 20, 4:36 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1d 1h, 0m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Dec 22, 12:08 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 2h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 51.9 business days (threshold: 2.0 business days)
Exceeded by 49.9 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Dec 19, 8:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03044498 Labor Open 2 $275.00 Dec 20, 4:36 PM
WL-03044499 Labor Open 1 $0.00 Dec 20, 4:36 PM
WL-03045125 Labor Open 0.016666666666667 $38.00 Dec 22, 12:08 PM

Details