Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302777 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Inspira Medical Center — 700 Mullica Hill Rd, Mullica Hill NJ, 08062

Sep 5, 2025 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Mar 30, 2026
✓ SLA Met (22 biz days early)
Active: 66 biz days
Paused: 50 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸50d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Nov 18, 2025
50 business days (not counted)
▶ Clock Running
Status: Assigned
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 0 of ? biz days used
66d
▶ Clock Running
Status: Scheduled
Nov 18 → Feb 26, 2026
66 business days (counted)
Running total: 66 of ? biz days used
Created: Sep 5, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Nov 18 Ready for Release ⏸ Paused 50 —
Nov 18 → Nov 18 Assigned ▶ Running 0 0
Nov 18 → Feb 26 Scheduled ▶ Running 66 66
Dispatch 0.0d
Holding 50.3d (excluded)
Coordinators 66.3d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
50.3 days
Coordinators
66.3 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 5, 2025 Due: Mar 30, 2026 Completed: Feb 26, 2026 (32 days early)
📅
115.7 days Total Age
⏱️
66.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
64.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 66.3 days stuck in "Scheduled"
⏱️
Total Delay 64.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
50.3d
Scheduled
66.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 Cever received email from Bourdon, Billie Jean <bourdonbj@ihn.org> confirming FSE onsite for Feb 25th at 10 asked for us to come earlier if possible.

11/07/2025 Cever received email from Bourdon, Billie Jean <bourdonbj@ihn.org> asking for a few other date options replied with Feb 25th or 26th at 10 a.m.

11/03/2025 Cever sent email to Bourdon, Billie Jean <bourdonbj@ihn.org> with date options

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ 5 Ultrasound System - IP 69055317 - SN US516C0732
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302777
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 50.8 business days
👷
▶
3 Technician Assigned Nov 18, 8:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 73d 15h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2026-02-25T14:30:00.000+0000
🚨 66.0 business days
⏱️
2x Labor Added Feb 25, 11:07 AM
Type: Labor
Status: Open
Qty: 3, 1.5
⏱️
3x Labor Added Feb 25, 8:56 PM
Type: Labor, Travel
Status: Open
Qty: 2, 88, 95
✔️
Status: Completed by Jason Yenser Feb 25, 9:27 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 99d 13h, 0m
⏱️
Labor Added Feb 26, 10:04 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Feb 26, 10:10 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 12h 42m
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 13m
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 66.3 business days (threshold: 2.0 business days)
Exceeded by 64.3 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 25, 9:30 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03119247 Labor Open 3 $0.00 Feb 25, 11:07 AM
WL-03119248 Labor Open 1.5 $275.00 Feb 25, 11:07 AM
WL-03120404 Labor Open 2 $0.00 Feb 25, 8:56 PM
WL-03120405 Travel Open 88 $0.00 Feb 25, 8:56 PM
WL-03120406 Travel Open 95 $0.00 Feb 25, 8:56 PM
WL-03120947 Labor Open 0.016666666666667 $38.00 Feb 26, 10:04 AM

Details