Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302795 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Equine Vet Care for Central — 720 N Houcksville Rd, Hampstead MD, 21074

Sep 5, 2025 → Nov 19, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (26 biz days early)
Active: 38 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Nov 19, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 24, 2025
13 business days (not counted)
38d
▶ Clock Running
Status: Scheduled
Sep 24 → Nov 19, 2025
38 business days (counted)
Running total: 38 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 38 of ? biz days used
Created: Sep 5, 2025 Completed: Nov 19, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 24 Ready for Release ⏸ Paused 13 —
Sep 24 → Nov 19 Scheduled ▶ Running 38 38
Nov 19 → Nov 19 Tech On Site ▶ Running 0 38
Dispatch 0.0d
Holding 13.3d (excluded)
Coordinators 38.9d
Field Work 0.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
13.3 days
Coordinators
38.9 days
Over SLA
Field Work
0.6 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Nov 19, 2025 (41 days early)
📅
51.4 days Total Age
⏱️
38.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
37.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 38.9 days stuck in "Scheduled"
⏱️
Total Delay 37.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
13.3d
Scheduled
38.9d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Tech Off Site
0.5d / 2.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
1.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/13/2025 Cever sent reminder to carol@equinesportsmedicinemd.com

10/29/2025 Cever received email from Carol Reely <carol@equinesportsmedicinemd.com> asking for us to reschedule for Nov 19th at 11:30 replied confirming

09/24/2025 Cever received email from Carol Reely <carol@equinesportsmedicinemd.com> confirming fSE onsite for Nov 17th at 1:30 p.m.

09/24/2025 Cever sent email to Carol Reely <carol@equinesportsmedicinemd.com> asking if they have been able to confirm their inventory.

09/11/2025 Rbailey - Sent 1st Attempt email to Carol Reely carol@equinesportsmedicinemd.com to propose Allan Klus come onsite Nov 17 @ 130pm

🔧 Work Performed
Performed planned maintenance in accordance with schedule and completed all required planned maintenance service activities. Device is within manufacturer’s specifications.
🔍 Technician Findings
N/A
⚠️ Problem Description
CX50 Uptrade - IP 82831396 - SN SGO1900110
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302795
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:20 PM
From: Entered
To: Ready for Release
Duration in Previous: 18m
🚨 13.8 business days
👷
▶
3 Technician Assigned Sep 24, 12:36 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-17T19:00:00.000+0000, 2025-11-17T18:30:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Ready for Release
To: Scheduled
Duration in Previous: 18d 19h
🚨 25.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 29, 3:08 PM
Scheduled For: 2025-11-19T16:30:00.000+0000
🚨 15.0 business days
🔧
▶
2 Status: Tech On Site Nov 19, 11:57 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 1.5, 33
⏱️
▶
2 Labor Added Nov 19, 12:59 PM
Labor Added → Status: Completed
✔️
Status: Completed by Allan Klus
From: Tech On Site, Completed
To: Completed, Tech Off Site
Duration in Previous: 1h 2m, 0m
⏱️
2x Labor Added Nov 19, 4:29 PM
Type: Labor, Travel
Status: Open
Qty: 3, 129
⏱️
▶
2 Labor Added Nov 19, 4:39 PM
Labor Added → Status: Closed
🏁
Status: Closed by Allan Klus
From: Tech Off Site
To: Closed
Duration in Previous: 3h 39m
⏱️
▶
2 Labor Added Nov 20, 8:58 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 16h 21m
📄
Status: Ready to Bill by Timothy Amburgey Nov 20, 4:41 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 39m
💰
Status: Invoiced by Josh Longway Nov 21, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 19m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:37 PM
Invoice Number: SM-247201

Bottlenecks

Scheduled
Duration: 38.9 business days (threshold: 2.0 business days)
Exceeded by 36.9 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Allan Klus
Scheduled
Nov 19, 11:30 AM
Created
Sep 5, 5:02 PM
Invoice #
SM-247201

Work Details (7)

Name Type Status Qty Amount Date
WL-03013081 Labor Open 1.5 $0.00 Nov 19, 12:01 PM
WL-03013082 Travel Open 33 $0.00 Nov 19, 12:01 PM
WL-03013128 Labor Open 1.5 $275.00 Nov 19, 12:59 PM
WL-03013457 Labor Open 3 $0.00 Nov 19, 4:29 PM
WL-03013458 Travel Open 129 $0.00 Nov 19, 4:29 PM
WL-03013471 Labor Open 0.5 $0.00 Nov 19, 4:39 PM
WL-03014292 Labor Open 0.016666666666667 $38.00 Nov 20, 8:58 AM

Details