Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302808 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 OB/GYN Physicians PC — 1 New Haven Ave Ste 101, Milford CT, 06460

Sep 5, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 28, 2025
✓ SLA Met (32 biz days early)
Active: 29 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 25, 2025
14 business days (not counted)
29d
▶ Clock Running
Status: Scheduled
Sep 25 → Nov 6, 2025
29 business days (counted)
Running total: 29 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 29 of ? biz days used
Created: Sep 5, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 25 Ready for Release ⏸ Paused 14 —
Sep 25 → Nov 6 Scheduled ▶ Running 29 29
Nov 6 → Nov 6 Tech On Site ▶ Running 0 29
Dispatch 0.0d
Holding 14.3d (excluded)
Coordinators 29.6d
Field Work 0.7d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
14.3 days
Coordinators
29.6 days
Over SLA
Field Work
0.7 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Dec 28, 2025 Completed: Nov 6, 2025 (52 days early)
📅
43.4 days Total Age
⏱️
29.6d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
28.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 29.6 days stuck in "Scheduled"
⏱️
Total Delay 28.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
14.3d
Scheduled
29.6d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/25/2025 Rbailey - Called 203877.5634 asked for Nigel David. Spoke with him and we agreed to Joseph Nuovo coming on site Nov 6 @9am. Sending email and Advising Planner


09/10/2025 YEspino Called 203-877-5634 to speak to Nigel David to verify he Pm info sent in. This is the main number for the site. Was unable to speak to anybody or leave a message because the office was closed for lunch.

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ 5W Ultrasound System - IP 74259379 - SN US818C0274
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302808
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 16m
🚨 14.8 business days
📅
▶
4 Dispatch Scheduled Sep 25, 3:27 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled → Dispatch Scheduled
👷
Technician Assigned by Brandi Rodriguez
Technician: April Nuovo
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 19d 22h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-06T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Ricky Bailey Sep 29, 12:07 PM
Scheduled For: 2025-11-06T14:00:00.000+0000
🚨 28.0 business days
🔧
▶
2 Status: Tech On Site Nov 6, 11:47 AM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2, 120
✔️
Status: Completed by April Nuovo Nov 6, 5:24 PM
From: Tech On Site
To: Completed
Duration in Previous: 5h 37m
🏁
Status: Closed by April Nuovo Nov 6, 5:36 PM
From: Completed
To: Closed
Duration in Previous: 11m
⏱️
▶
2 Labor Added Nov 7, 11:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 45m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⚠️ 6.0 business days
🧾
Invoice Created Nov 21, 4:55 PM
Invoice Number: SM-246551

Bottlenecks

Scheduled
Duration: 29.6 business days (threshold: 2.0 business days)
Exceeded by 27.6 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.4 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Nov 6, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
SM-246551

Work Details (4)

Name Type Status Qty Amount Date
WL-02998445 Labor Open 2 $0.00 Nov 6, 11:49 AM
WL-02998446 Labor Open 2 $275.00 Nov 6, 11:49 AM
WL-02998447 Travel Open 120 $0.00 Nov 6, 11:49 AM
WL-02999737 Labor Open 0.016666666666667 $38.00 Nov 7, 11:17 AM

Details