Created: Sep 5, 2025
Due: Dec 30, 2025
Completed: Nov 12, 2025 (48 days early)
📅
46.4 daysTotal Age
⏱️
41.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
4.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay41.3 days stuck in "Ready for Release"
⏱️
Total Delay4.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
41.3d
Scheduled
5.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/12/2025 Rbailey - Updated to 11/12 per Planner
10/29/2025 Rbailey - Rcvd email from Sabrina inquiring about this device. Advising Planner to provide dates
09/30/2025 YEspino Called 860-969-6404 to speak to Sabrina Mack @ Ext 418 to verify the PM info sent in. Left a message in case the transfer didnt work. Which it didnt , once transferred over the call was a dead end and the call was dropped.
09/30/2025 YEspino Called 860-299-3290 to speak to Tawana to verify the PM info sent in. Was unable to speak to her so i left a message.
09/10/2025 YEspino Called 860-299-3290 to speak to Tawana Toms-Haynes to verify the Pm info sent in. Was sent to vm so i left a message and will send email: thaynes@rahxray.com
🔧Work Performed
PM
🔍Technician Findings
PM
⚠️Problem Description
Affiniti 70 Ultrasound System - IP 71598554 - SN US617F1491
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Nov 18, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📧
Email_Confirmed
Completed Oct 29, 2025
10/29/2025 Rbailey - Rcvd email from Sabrina inquiring about this device. Advising Planner to provide dates
📞
Live Call_ Left Message
Completed Sep 30, 2025
09/30/2025 YEspino Called 860-969-6404 to speak to Sabrina Mack @ Ext 418 to verify the PM info sent in. Left a message in case the transfer didnt work. Which it didnt , once transferred over the call was a dead end and the call was dropped.
📞
Live Call_ Left Message
Completed Sep 30, 2025
09/30/2025 YEspino Called 860-299-3290 to speak to Tawana to verify the PM info sent in. Was unable to speak to her so i left a message.
To: thaynes@rahxray.com
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com; brandi.rodriguez@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips ULS Preventive Maintenance - Radiology Associates Avon - Avon, CT - WO-11796416
Body:
Hi Tawana,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their service t
📧
Live Call_Followed Up With Email
Completed Sep 10, 2025
09/10/2025 YEspino Called 860-299-3290 to speak to Tawana Toms-Haynes to verify the Pm info sent in. Was sent to vm so i left a message and will send email: thaynes@rahxray.com