Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302824 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Cedarbrook Cardiology — 902 Oak Tree Ave Ste 400, South Plainfield NJ, 07080

Sep 5, 2025 → Nov 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 30, 2025
✓ SLA Met (35 biz days early)
Active: 39 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 10, 2025
3 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 1 of ? biz days used
38d
▶ Clock Running
Status: Scheduled
Sep 11 → Nov 5, 2025
38 business days (counted)
Running total: 39 of ? biz days used
Created: Sep 5, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 10 Ready for Release ⏸ Paused 3 —
Sep 10 → Sep 11 Ready for Scheduling ▶ Running 1 1
Sep 11 → Nov 5 Scheduled ▶ Running 38 39
Dispatch 0.0d
Holding 3.3d (excluded)
Coordinators 39.6d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
3.3 days
Coordinators
39.6 days
Over SLA
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Dec 30, 2025 Completed: Nov 5, 2025 (55 days early)
📅
41.5 days Total Age
⏱️
38.1d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
37.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 38.1 days stuck in "Scheduled"
⏱️
Total Delay 37.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
3.3d
Ready for Scheduling
1.5d / 1.0d SLA
Scheduled
38.1d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/10/2025 Rbailey - Rcvd email from Gerald asking for a Tuesday. Replied per Planner scheduling for Nov 4 at 9.


09/10/2025 Rbailey - Sent 1st Attempt to Gerald Ngo ngoga3@gmail.com to propose Jason Yenser to come onsite Nov 5th at 1 p.m.

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Affiniti 70 Ultrasound System - IP 69229719 - SN US716F0307
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302824
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
⏳ 3.8 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 10, 3:51 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 4d 22h
👷
▶
3 Technician Assigned Sep 11, 8:17 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-04T14:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16h 25m
🚨 38.0 business days
⏱️
5x Labor Added Nov 4, 1:59 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1.5, 81, 91
✔️
Status: Completed by Jason Yenser Nov 4, 8:02 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 54d 12h, 0m
⏱️
Labor Added Nov 5, 9:52 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 5, 9:57 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 13h 54m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 6, 4:13 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 6h
💰
Status: Invoiced by Josh Longway Nov 7, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 47m
⏳ 2.0 business days
🧾
Invoice Created Nov 10, 4:36 PM
Invoice Number: SM-245866

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Scheduled
Duration: 38.1 business days (threshold: 2.0 business days)
Exceeded by 36.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 4, 9:00 AM
Created
Sep 5, 5:02 PM
Invoice #
SM-245866

Work Details (6)

Name Type Status Qty Amount Date
WL-02995705 Labor Open 2.5 $0.00 Nov 4, 1:59 PM
WL-02995706 Labor Open 1.5 $275.00 Nov 4, 1:59 PM
WL-02995707 Labor Open 2.5 $0.00 Nov 4, 1:59 PM
WL-02995708 Travel Open 81 $0.00 Nov 4, 1:59 PM
WL-02995709 Travel Open 91 $0.00 Nov 4, 1:59 PM
WL-02996814 Labor Open 0.016666666666667 $38.00 Nov 5, 9:52 AM

Details