Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302848 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 Rutgers University — 125 Paterson St Suite 6100, New Brunswick NJ, 08901

Sep 5, 2025 → Nov 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (44 biz days early)
Active: 50 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Nov 24, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 11, 2025
4 business days (not counted)
50d
▶ Clock Running
Status: Scheduled
Sep 11 → Nov 24, 2025
50 business days (counted)
Running total: 50 of ? biz days used
Created: Sep 5, 2025 Completed: Nov 24, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 11 Ready for Release ⏸ Paused 4 —
Sep 11 → Nov 24 Scheduled ▶ Running 50 50
Dispatch 0.0d
Holding 4.3d (excluded)
Coordinators 50.8d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
4.3 days
Coordinators
50.8 days
Over SLA
Billing
0.5 days
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Nov 24, 2025 (67 days early)
📅
54.4 days Total Age
⏱️
50.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
49.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 50.8 days stuck in "Scheduled"
⏱️
Total Delay 49.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
4.3d
Scheduled
50.8d / 2.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
1.6d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/11/2025 RFosbury - Received email from clarkenv@rwjms.rutgers.edu confirming FSE onsite for Nov 24th at 10 a.m.

09/11/2025 Rbailey - Sent 1st Attempt Email to Nadia Clarke clarkenv@rwjms.rutgers.edu to propose Jason Yenser onsite Nov 24 @10

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
CX50 Ultrasound System - IP 74832774 - SN SG11800051
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:02 PM
Work Order: WO-01302848
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
⏳ 4.8 business days
👷
▶
3 Technician Assigned Sep 11, 1:13 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-24T15:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 5d 19h
🚨 51.0 business days
⏱️
6x Labor Added Nov 24, 5:11 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 0.5, 1, 75
✔️
Status: Completed by Jason Yenser Nov 24, 5:50 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 74d 5h, 0m
⏱️
▶
2 Labor Added Nov 25, 2:03 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 20h 15m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Scheduled
Duration: 50.8 business days (threshold: 2.0 business days)
Exceeded by 48.8 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Nov 24, 10:00 AM
Created
Sep 5, 5:02 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03018976 Labor Open 2.5 $0.00 Nov 24, 5:11 PM
WL-03018977 Labor Open 2 $275.00 Nov 24, 5:11 PM
WL-03018978 Labor Open 0.5 $0.00 Nov 24, 5:11 PM
WL-03018979 Expenses Open 1 $0.00 Nov 24, 5:11 PM
WL-03018980 Travel Open 75 $0.00 Nov 24, 5:11 PM
WL-03018981 Travel Open 1 $0.00 Nov 24, 5:11 PM
WL-03019753 Labor Open 0.016666666666667 $38.00 Nov 25, 2:03 PM

Details