Created: Sep 5, 2025
Due: Jan 30, 2026
Completed: Dec 20, 2025 (41 days early)
📅
71.4 daysTotal Age
⏱️
67.3d in Ready for ReleaseLongest Stage
🔄
8 transitionsStatus Changes
⚠️
4.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay67.3 days stuck in "Ready for Release"
⏱️
Total Delay4.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
67.3d
Scheduled
5.0d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
2.5d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
11/11/2025 Rbailey - Rcvd call from Sarah who advised that she is no longer there. She said that the Contact would be Krista Hoffman. Updating Contact Info
11/11/2025 Rbailey - Called 203.907.5338 for Sarah on the PWO. NA left VM for FU
11/11/2025 Rbailey - Called 203.548.7858 Vascular Care Connecticut. NA may be closed for Veterans Day
09/30/2025 Brod - received email from Krista Khoffman stating there isnt a unit with the SN at this location and that the PMs are preformed by Philips FSEs
09/25/2025 YEspino sent a follow up email
09/09/2025 YEspino Called 917-327-4881 to speak to Kristen Gigantiello to verify the Pm info sent in. Was able to speak to Kristen and she advised she is currently on Maternity leave but advised i should email Krista Khoffman to be better assisted. Email: khoffman@thevascularcaregroup.com & kgigantiello@thevascularcaregroup.com
🔧Work Performed
PM
🔍Technician Findings
Device passed all PM tests.
⚠️Problem Description
EPIQ 5 Ultrasound Circular Edition - IP 95468714 - SN US419C0276
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Dec 26, 2025
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
PM – EV300
i. Tools: Certifier, multimeter, electrical safety analyzer,) - YES
ii. Prontoforms – uploaded and correct template - YES
iii. DRPTA – uploaded - YES
iv. CSR – signed and uploaded to ServiceMax - YES
v. EMSAR Requirements (do not include in task subject count): - Picture of device- YES
📞
Call
Completed Nov 11, 2025
11/11/2025 Rbailey - Rcvd call from Sarah who advised that she is no longer there. She said that the Contact would be Krista Hoffman. Updating Contact Info
📞
Call
Completed Nov 11, 2025
11/11/2025 Rbailey - Called 203.907.5338 for Sarah on the PWO. NA left VM for FU
📞
Call
Completed Nov 11, 2025
11/11/2025 Rbailey - Called 203.548.7858 Vascular Care Connecticut. NA may be closed for Veterans Day
To: khoffman@thevascularcaregroup.com; kgigantiello@thevascularcaregroup.com
CC: central.scheduling@emsar.com; yessenia.espino@emsar.com
BCC: yessenia.espino@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips ULS Preventive Maintenance - Vascular CT PLLC - Darien, CT - WO-12019742
Body:
Hi Krista,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension
To:
CC:
BCC: yessenia.espino@emsar.com
Attachment: Authorization Letter 2025.pdf
Subject: Philips ULS Preventive Maintenance - Vascular CT PLLC - Darien, CT - WO-12019742
Body:
Hi Krista,
I am writing to you today as an Authorized Service Partner for Philips Healthcare with proposed dates & times for upcoming PMs.
Philips has partnered with EMSAR, as an extension of their service team, to assist with Preventive Maintenance of Ultrasound systems. We are fully trained by the Philips Train
📧
Live Call_Followed Up With Email
Completed Sep 9, 2025
09/09/2025 YEspino Called 917-327-4881 to speak to Kristen Gigantiello to verify the Pm info sent in. Was able to speak to Kristen and she advised she is currently on Maternity leave but advised i should email Krista Khoffman to be better assisted. Email: khoffman@thevascularcaregroup.com & kgigantiello@thevascularcaregroup.com