Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302869 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 County OB/GYN — 46 Prince St Ste 403, New Haven CT, 06519

Sep 5, 2025 → Nov 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (55 biz days early)
Active: 28 biz days
Paused: 15 biz days
🕐 Clock stopped: Completed (Nov 6, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Sep 26, 2025
15 business days (not counted)
28d
▶ Clock Running
Status: Scheduled
Sep 26 → Nov 6, 2025
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 6 → Nov 6, 2025
0 business days (counted)
Running total: 28 of ? biz days used
Created: Sep 5, 2025 Completed: Nov 6, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Sep 26 Ready for Release ⏸ Paused 15 —
Sep 26 → Nov 6 Scheduled ▶ Running 28 28
Nov 6 → Nov 6 Tech On Site ▶ Running 0 28
Dispatch 0.0d
Holding 15.3d (excluded)
Coordinators 28.8d
Field Work 0.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
15.3 days
Coordinators
28.8 days
Over SLA
Field Work
0.8 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Nov 7, 2025 (84 days early)
📅
43.5 days Total Age
⏱️
28.8d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
27.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 28.8 days stuck in "Scheduled"
⏱️
Total Delay 27.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
15.3d
Scheduled
28.8d / 2.0d SLA
Tech On Site
0.5d / 1.0d SLA
Completed
0.3d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/29/2025 Rbailey - Rcvd email from Tina advising Nov 6 @1 works. Sending email reply. WO Dispatched


09/25/2025 Rbailey - Called 203.777.6293 NA Message said office closed although google showed still open. Left VM


09/25/2025 Rbailey - Called 203.315.7076 NA Left VM for Tina. Advised I would try Main Line. Also Advised I would send email looking to propose April Nuovo to come onsite Nov 6 @1pm


09/10/2025 YEspino Called 203-315-7076 to speak to Tina Damico to verify the Pm info sent in. Went straight to vm so i left a message.

🔧 Work Performed
PM
🔍 Technician Findings
PM
⚠️ Problem Description
EPIQ 7W Ultrasound System - IP 70053296 - SN US117B0288
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:03 PM
Work Order: WO-01302869
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:19 PM
From: Entered
To: Ready for Release
Duration in Previous: 15m
🚨 15.8 business days
👷
▶
3 Technician Assigned Sep 26, 1:47 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-06T06:00:00.000+0000, 2025-11-06T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 20d 20h
⏳ 2.0 business days
📅
Dispatch Scheduled by Ricky Bailey Sep 29, 12:05 PM
Scheduled For: 2025-11-06T18:00:00.000+0000
🚨 28.0 business days
🔧
Status: Tech On Site by April Nuovo Nov 6, 1:39 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 41d 0h
⏱️
3x Labor Added Nov 6, 5:14 PM
Type: Labor, Travel
Status: Open
Qty: 2, 1.5, 110
✔️
Status: Completed by April Nuovo Nov 6, 5:53 PM
From: Tech On Site
To: Completed
Duration in Previous: 4h 13m
🏁
Status: Closed by April Nuovo Nov 6, 8:00 PM
From: Completed
To: Closed
Duration in Previous: 2h 6m
⏱️
▶
2 Labor Added Nov 7, 11:17 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 15h 21m
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 13, 4:34 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 5h
💰
Status: Invoiced by Josh Longway Nov 14, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 26m
⚠️ 6.0 business days
🧾
Invoice Created Nov 21, 4:55 PM
Invoice Number: SM-246553

Bottlenecks

Scheduled
Duration: 28.8 business days (threshold: 2.0 business days)
Exceeded by 26.8 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Nov 6, 1:00 PM
Created
Sep 5, 5:03 PM
Invoice #
SM-246553

Work Details (4)

Name Type Status Qty Amount Date
WL-02998897 Labor Open 2 $275.00 Nov 6, 5:14 PM
WL-02998898 Labor Open 1.5 $0.00 Nov 6, 5:14 PM
WL-02998899 Travel Open 110 $0.00 Nov 6, 5:14 PM
WL-02999736 Labor Open 0.016666666666667 $38.00 Nov 7, 11:17 AM

Details