Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01302906 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍  Optum Multi-Specialty – Carmel SE — 185 Route 312, Brewster NY, 10509

Sep 5, 2025 → Nov 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (45 biz days early)
Active: 40 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Nov 22, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 7, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Ready for Release
Sep 7 → Sep 24, 2025
13 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 24 → Sep 30, 2025
4 business days (counted)
Running total: 4 of ? biz days used
16d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 23, 2025
16 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Oct 23 → Oct 23, 2025
0 business days (counted)
Running total: 20 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Oct 23 → Nov 21, 2025
20 business days (counted)
Running total: 40 of ? biz days used
▶ Clock Running
Status: Tech On Site
Nov 21 → Nov 22, 2025
0 business days (counted)
Running total: 40 of ? biz days used
Created: Sep 5, 2025 Completed: Nov 22, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 7 Created ▶ Running 0 0
Sep 7 → Sep 24 Ready for Release ⏸ Paused 13 —
Sep 24 → Sep 30 Ready for Scheduling ▶ Running 4 4
Sep 30 → Oct 23 Scheduled ▶ Running 16 20
Oct 23 → Oct 23 Entered ▶ Running 0 20
Oct 23 → Nov 21 Scheduled ▶ Running 20 40
Nov 21 → Nov 22 Tech On Site ▶ Running 0 40
Dispatch 0.4d
Holding 13.0d (excluded)
Coordinators 42.8d
Field Work 0.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.4 days
Holding (excluded from total)
13.0 days
Coordinators
42.8 days
Over SLA
Field Work
0.0 days
Billing
0.5 days
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Nov 22, 2025 (69 days early)
📅
53.4 days Total Age
⏱️
20.8d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
37.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 20.8 days stuck in "Scheduled"
⏱️
Total Delay 37.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.4d / 0.5d SLA
Ready for Release
13.0d
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
37.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
2.6d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/30/2025 Rbailey - Called 845.202.6098 for Lauren Perrini. NA Left VM that I was trying to schedule site for Nov 21 for Jeffry. ReSending email as well


09/25/2025 Rbailey - Called 845.202.6098 for Lauren. NA Left VM that I was trying to schedule site for Nov 21 for Jeffry. Sending email as well


09/24/2025 Rbailey - Rcvd email from Lauren confirming that the Address is 185 Route 312 in Brewster


09/23/2025 Rbailey - Called 845.202.6098 NA Left VM also sent email to Lauren Perrini to confirm the location of this device

🔧 Work Performed
EPIQ Elite Diagnostic Ultrasound System - IP 107582013 - SN USN23B1749
🔍 Technician Findings
EPIQ Elite Diagnostic Ultrasound System - IP 107582013 - SN USN23B1749
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 107582013 - SN USN23B1749
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:03 PM
Work Order: WO-01302906
Type: PM
Priority: PC
⏳ 0.9 business days
✅
Status: Ready for Release by Mandy Newman Sep 6, 8:21 PM
From: Entered
To: Ready for Release
Duration in Previous: 1d 3h
🚨 13.0 business days
📅
Status: Ready for Scheduling by Ricky Bailey Sep 24, 9:19 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 17d 12h
⚠️ 5.0 business days
👷
▶
3 Technician Assigned Sep 30, 12:28 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-11-21T06:00:00.000+0000, 2025-11-21T00:00:00.000+0000, 2025-11-21T18:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 3h
🚨 17.0 business days
🆕
Status: Entered by Cristina Everetts Oct 23, 1:11 PM
From: Scheduled
To: Entered
Duration in Previous: 23d 0h
👷
▶
3 Technician Assigned Oct 23, 1:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-21T20:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 11m
🚨 21.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Nov 21, 6:56 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 29d 6h
⏱️
▶
2 2x Labor Added Nov 21, 7:59 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1h 4m, 0m
⏳ 1.5 business days
⏱️
▶
2 Labor Added Nov 24, 2:31 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 18h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:01 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 0h
⏳ 1.0 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 16.9 business days (threshold: 2.0 business days)
Exceeded by 14.9 business days
Scheduled
Duration: 20.8 business days (threshold: 2.0 business days)
Exceeded by 18.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Nov 21, 3:00 PM
Created
Sep 5, 5:03 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03017199 Labor Open 2 $275.00 Nov 21, 7:59 PM
WL-03017200 Labor Open 1 $0.00 Nov 21, 7:59 PM
WL-03018675 Labor Open 0.016666666666667 $38.00 Nov 24, 2:31 PM

Details