📍 Connecticut Vascular Center PC — 280 State St, North Haven CT, 06473
Sep 5, 2025 → Jan 7, 2026
✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (16 biz days early)
Active: 2 biz days
Paused: 80 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸80d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Jan 5, 2026
80 business days (not counted)
▶ Clock Running
Status: Scheduled
Jan 5 → Jan 7, 2026
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 5, 2025Completed: Jan 7, 2026
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 5 → Sep 5
Created
▶ Running
0
0
Sep 5 → Jan 5
Ready for Release
⏸ Paused
80
—
Jan 5 → Jan 7
Scheduled
▶ Running
2
2
Jan 7 → Jan 7
Tech On Site
▶ Running
0
2
Dispatch0.0d
Holding80.3d (excluded)
Coordinators2.2d
Field Work0.9d
Billing1.3d
✓ SLA Met
Dispatch
0.0 days
Holding(excluded from total)
80.3 days
Coordinators
2.2 days
Over SLA
Field Work
0.9 days
Billing
1.3 days
Over SLA
Created: Sep 5, 2025
Due: Jan 30, 2026
Completed: Jan 7, 2026 (23 days early)
📅
82.4 daysTotal Age
⏱️
80.3d in Ready for ReleaseLongest Stage
🔄
7 transitionsStatus Changes
⚠️
4.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
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Generating AI analysis...
Completed with minor delays
Invoiced • 180 days old
🚨
Primary Delay80.3 days stuck in "Ready for Release"
⏱️
Total Delay4.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
80.3d
Scheduled
2.2d / 2.0d SLA
Tech On Site
0.9d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
1.9d
Ready to Bill
1.3d / 1.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/05/2025 Mklose Kim confirm April Jan 7 @11:30
1/05/2025 MKlose emailed Kim, offer April Jan 7th @11:30am
12/31/2025 Rbailey - Called 203.288.2886 The Office is closed for the Holiday. Resending email with New Proposed Date of January 8th per Planner
11/11/2025 Rbailey - Called 203.288.2886 Spoke with Reception. Kim is OOO. Getting with planner for New Date to send email as Mondays do not work there
09/30/2025 YEspino Called 203-288-2886 to speak to Kim over the Pm info sent in. Was unable to speak to anybody or leave a message because they are closed for lunch, will try back later.
09/25/2025 Rbailey - Called 203.288.2886 Office is closed. Sending email to Kim to Propose Joseph Novo coming onsite Nov 3 @9
k.coppola@ctvascularcenter.com
09/10/2025 YEspino Called 203-288-2886 to speak to Kim Coppola to verify the pm info sent in.Was unable to speak to anybody or leave a message because the site was currently closed.
🔧Work Performed
PM
🔍Technician Findings
PM
⚠️Problem Description
CX50 Ultrasound System - IP 74386577 - SN SGN1700120
📞Call Description
PM - Contract - BG Required PM
📋
0-0-0
Completed Jan 14, 2026
Tech Supervisor Spot Check
# of Critical Defects: 0
# of Major Defects: 0
# of Minor Defects: 0
# of EMSAR Defects: 0
Ultrasound - PM
a. Tools : Electrical Safety & Phantom – YES
b. Prontoforms – uploaded and correct template – YES
c. CSR – signed and uploaded to ServiceMax - YES
📞
Call
Completed Dec 31, 2025
12/31/2025 Rbailey - Called 203.288.2886 The Office is closed for the Holiday. Resending email with New Proposed Date of January 8th per Planner
📞
Call
Completed Nov 11, 2025
11/11/2025 Rbailey - Called 203.288.2886 Spoke with Reception. Kim is OOO. Getting with planner for New Date to send email as Mondays do not work there
📞
Call
Completed Nov 11, 2025
11/11/2025 Rbailey - Called 203.288.2886. I was in the Menu Queue. Line Disconnected
📞
Live Call_No Answer Unable to Leave Message
Completed Sep 30, 2025
09/30/2025 YEspino Called 203-288-2886 to speak to Kim over the Pm info sent in. Was unable to speak to anybody or leave a message because they are closed for lunch, will try back later.
📞
Call
Completed Sep 25, 2025
09/25/2025 Rbailey - Called 203.288.2886 Office is closed. Sending email to Kim to Propose Joseph Novo coming onsite Nov 3 @9
k.coppola@ctvascularcenter.com
📞
Live Call_No Answer Unable to Leave Message
Completed Sep 10, 2025
09/10/2025 YEspino Called 203-288-2886 to speak to Kim Coppola to verify the pm info sent in.Was unable to speak to anybody or leave a message because the site was currently closed.
📅
WO-01302949 - PM - Ultrasound - North Haven - Connecticut Vascular Center PC
Jan 7, 2026 11:30am – 1:30pm
Work Order: WO-01302949
Account: PHILIPS HEALTHCARE
Customer Case Number: WO-12023708
Location: Connecticut Vascular Center PC
Address: 280 State St, North Haven, CT 06473
Manufacturer: Philips Healthcare
Model #: Ultrasound
Serial #: SGN1700120
Contact Name:
Contact Phone:
Contact Email:
Due Dat
Timeline
📋
Work Order Created Sep 5, 5:03 PM
Work Order:WO-01302949
Type:PM
Priority:PC
✅
Status: Ready for Release by Mandy NewmanSep 5, 5:19 PM