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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303001 ↗ ServiceMax

PHILIPS HEALTHCARE • PM • PC

📍 CentraState Healthcare System — 901 W Main St, Freehold NJ, 07728

Sep 5, 2025 → Dec 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 30, 2026
✓ SLA Met (28 biz days early)
Active: 43 biz days
Paused: 27 biz days
🕐 Clock stopped: Completed (Dec 18, 2025)
▶ Clock Running
Status: Created
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸27d
⏸ Clock Paused
Status: Ready for Release
Sep 5 → Oct 15, 2025
27 business days (not counted)
43d
▶ Clock Running
Status: Scheduled
Oct 15 → Dec 18, 2025
43 business days (counted)
Running total: 43 of ? biz days used
Created: Sep 5, 2025 Completed: Dec 18, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Sep 5 → Sep 5 Created ▶ Running 0 0
Sep 5 → Oct 15 Ready for Release ⏸ Paused 27 —
Oct 15 → Dec 18 Scheduled ▶ Running 43 43
Dispatch 0.0d
Holding 27.3d (excluded)
Coordinators 43.8d
Billing 2.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
27.3 days
Coordinators
43.8 days
Over SLA
Billing
2.5 days
Over SLA
Created: Sep 5, 2025 Due: Jan 30, 2026 Completed: Dec 18, 2025 (43 days early)
📅
70.4 days Total Age
⏱️
43.8d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
44.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 180 days old
🚨
Primary Delay 43.8 days stuck in "Scheduled"
⏱️
Total Delay 44.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
27.3d
Scheduled
43.8d / 2.0d SLA
Closed
2.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2025 RFosbury - rec'dd email from Jecomito@centrastate.com. confirming Jason Yenser for Dec 18 @ 10

10/14/2025 RFosbury - send FU email to Jennifer Comito (lead technologist) at Jecomito@centrastate.com.

09/30/2025 RFosbury - recd email from pwalker@centrastate.com stating we need to contact Jennifer Comito (lead technologist) at Jecomito@centrastate.com. She said she will forward the email to Jennifer. 

09/29/2025 RFosbury sent F/u to pwalker@centrastate.com to propose Jason Yenser for Dec 18 @ 10

09/24/2025 RFosbury - Called 732-294-2955 and was transferred back and forth between scheduling and radiology. Unable to LVM, sent F/u to  pwalker@centrastate.com to propose Jason Yenser for Dec 18 @ 10

09/10/2025 Rbailey - Sent 1st Attempt to Patricia Walker pwalker@centrastate.com to propose Jason Yenser for Dec 18 @ 10

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
EPIQ Elite Diagnostic Ultrasound System - IP 99577355 - SN USN22B2461
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Sep 5, 5:03 PM
Work Order: WO-01303001
Type: PM
Priority: PC
✅
Status: Ready for Release by Mandy Newman Sep 5, 5:22 PM
From: Entered
To: Ready for Release
Duration in Previous: 19m
🚨 27.8 business days
👷
▶
3 Technician Assigned Oct 15, 1:37 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-18T15:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Release
To: Scheduled
Duration in Previous: 39d 20h
🚨 44.0 business days
⏱️
2x Labor Added Dec 18, 12:51 PM
Type: Labor, Travel
Status: Open
Qty: 1.5, 105
⏱️
Labor Added Dec 18, 5:33 PM
Type: Labor
Status: Open
Qty: 1
✔️
Status: Completed by Jason Yenser Dec 18, 6:11 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 64d 5h, 0m
⏳ 2.7 business days
⏱️
▶
2 Labor Added Dec 22, 9:21 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 15h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 23, 2:51 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 5h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Dec 26, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 2d 13h

Bottlenecks

Scheduled
Duration: 43.8 business days (threshold: 2.0 business days)
Exceeded by 41.8 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
PM
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Dec 18, 10:00 AM
Created
Sep 5, 5:03 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03041932 Labor Open 1.5 $275.00 Dec 18, 12:51 PM
WL-03041933 Travel Open 105 $0.00 Dec 18, 12:51 PM
WL-03042417 Labor Open 1 $0.00 Dec 18, 5:33 PM
WL-03044969 Labor Open 0.016666666666667 $38.00 Dec 22, 9:21 AM

Details