Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303214 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Sep 8, 2025 → Sep 8, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 15, 2025
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Sep 8, 2025 Completed: Sep 8, 2025
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0 / 5
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0 / 5
Sep 8 → Sep 8 Assigned ▶ Running 0 0 / 5
Sep 8 → Sep 8 Tech On Site ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.6d
Field Work 0.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Sep 8, 2025 Due: Sep 15, 2025 Completed: Sep 8, 2025 (7 days early)
📅
0.6 days Total Age
⏱️
1.1d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 1.1 days stuck in "Closed"
⏱️
Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.5d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Repair Service
🔍 Technician Findings
Repair Service, no notes stating any issues, check all functions
⚠️ Problem Description
Request Repair Service, no notes stating any issues, check all functions
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 8, 2:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 8, 2:32 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 15m
🔧
▶
4 Status: Tech On Site Sep 8, 6:50 PM
Status: Tech On Site → Labor Added → Status: Completed → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 2
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 2m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Sep 9, 11:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 16h 46m
📨
Status: Invoice Pending by Hannah Shaw Sep 9, 1:24 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 43m, 0m
⏳ 4.0 business days
🧾
Invoice Created Sep 14, 8:12 PM
Invoice Number: SM-240406

Bottlenecks

Assigned
Duration: 4.3 business hours (threshold: 4.0 business hours)
Exceeded by 0.3 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Sep 8, 2:17 PM
Invoice #
SM-240406

Work Details (1)

Name Type Status Qty Amount Date
WL-02929059 Labor Open 2 $0.00 Sep 8, 6:52 PM

Details