Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303221 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 8, 2025 → Sep 14, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 15, 2025
✓ SLA Met
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Sep 8 → Sep 10, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 15, 2025
2 business days (counted)
Running total: 5 of 5 biz days used
Created: Sep 8, 2025 Completed: Sep 15, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0 / 5
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0 / 5
Sep 8 → Sep 10 Assigned ▶ Running 2 2 / 5
Sep 10 → Sep 11 Tech On Site ▶ Running 1 3 / 5
Sep 11 → Sep 15 Scheduled ▶ Running 2 5 / 5
Dispatch 0.0d
Coordinators 5.0d
Field Work 2.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
2.0 days
Over SLA
Billing
0.1 days
Created: Sep 8, 2025 Due: Sep 15, 2025 Completed: Sep 15, 2025 (on time)
📅
5.0 days Total Age
⏱️
2.6d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 2.6 days stuck in "Assigned"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Tech On Site
2.0d / 1.0d SLA
Scheduled
2.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
11sept2025 fjackson found bent pin and was able to verify working ok, checked at nursing station as well, also one of the new beds had same issue, checked and working ok
🔍 Technician Findings
bed offline
⚠️ Problem Description
Requested by Robert Jackson: work order for troubleshooting bed reported offline
📄 Description
Hillrom P7900 (series) Centrella Smart+ Bed (P7900a, P7900b)

Timeline

📋
▶
2 Work Order Created Sep 8, 2:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Status: Assigned Sep 8, 3:16 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Laura Hill
Technician: Franco Jackson
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Jackson Sep 10, 11:22 AM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 20h
🗓️
▶
2 Status: Scheduled Sep 11, 7:52 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-09-11T18:00:00.000+0000
📅
Dispatch Scheduled by Robert Jackson Sep 11, 11:33 PM
Scheduled For: 2025-09-12T18:00:00.000+0000
⏳ 1.1 business days
⏱️
▶
2 3x Labor Added Sep 14, 10:45 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3d 14h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 15, 12:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13h 17m
📨
▶
2 Status: Invoice Pending Sep 15, 12:35 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:24 PM
Invoice Number: SM-240944

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 12, 2:00 PM
Created
Sep 8, 2:47 PM
Invoice #
SM-240944

Work Details (3)

Name Type Status Qty Amount Date
WL-02935582 Labor Open 0.5 $0.00 Sep 14, 10:45 PM
WL-02935583 Labor Open 2 $0.00 Sep 14, 10:45 PM
WL-02935584 Travel Open 22 $0.00 Sep 14, 10:45 PM

Details