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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01303222 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 8, 2025 → Sep 11, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 15, 2025
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 8 → Sep 8, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Sep 8 → Sep 10, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 10 → Sep 11, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 3 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 4 of 5 biz days used
Created: Sep 8, 2025 Completed: Sep 12, 2025
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 8 → Sep 8 Created ▶ Running 0 0 / 5
Sep 8 → Sep 8 Ready for Scheduling ▶ Running 0 0 / 5
Sep 8 → Sep 10 Assigned ▶ Running 2 2 / 5
Sep 10 → Sep 11 Tech On Site ▶ Running 1 3 / 5
Sep 11 → Sep 11 Scheduled ▶ Running 0 3 / 5
Sep 11 → Sep 12 Tech On Site ▶ Running 1 4 / 5
Dispatch 0.0d
Coordinators 2.9d
Field Work 3.4d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.9 days
Over SLA
Field Work
3.4 days
Over SLA
Billing
0.2 days
Created: Sep 8, 2025 Due: Sep 15, 2025 Completed: Sep 12, 2025 (3 days early)
📅
4.1 days Total Age
⏱️
2.6d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
3.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 2.6 days stuck in "Assigned"
⏱️
Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.6d / 0.5d SLA
Tech On Site
3.4d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9sep2025 fjackson tested all functions with no issues, checked error log and found nothing, returned to service
🔍 Technician Findings
note says head of bed not operating properly
⚠️ Problem Description
Requested by Robert Jackson: work order for troubleshooting/bed note says head not operating
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 8, 2:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Sep 8, 3:16 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 27m
⏳ 3.0 business days
🔧
Status: Tech On Site by Robert Jackson Sep 10, 11:22 AM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 20h
⏱️
Labor Added Sep 10, 11:28 AM
Type: Labor
Status: Open
Qty: 1
🗓️
▶
2 Status: Scheduled Sep 11, 7:53 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-09-11T19:00:00.000+0000
🔧
Status: Tech On Site by Robert Jackson Sep 11, 10:01 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 2h 8m
⏱️
▶
2 3x Labor Added Sep 11, 11:25 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 13h 24m, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 11:58 AM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 31m
📨
▶
2 Status: Invoice Pending Sep 12, 1:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Sep 17, 9:23 PM
Invoice Number: SM-240856

Bottlenecks

Assigned
Duration: 2.6 business days (threshold: 4.0 business hours)
Exceeded by 2.1 business days
Tech On Site
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 11, 3:00 PM
Created
Sep 8, 2:47 PM
Invoice #
SM-240856

Work Details (4)

Name Type Status Qty Amount Date
WL-02930963 Labor Open 1 $0.00 Sep 10, 11:28 AM
WL-02933545 Labor Open 1.5 $0.00 Sep 11, 11:25 PM
WL-02933546 Labor Open 0.75 $0.00 Sep 11, 11:25 PM
WL-02933547 Travel Open 22 $0.00 Sep 11, 11:25 PM

Details